Manager of Application Delivery and Support

Job Description

We are looking for a Technical Manager to join our Engineering team to manage the delivery and L3 support of a set of highly distributed microservices our customers rely upon that drives our “Network as a Service” platform. This is a unique opportunity that will give the selected candidate(s) the ability to learn about the operation of a mobile network and hands-on experience developing software systems that form the backbone of our services.

About Telna

Telna provides Mobile Networks, CSPs and OEMs with a managed global network infrastructure for cellular connectivity. Telna has the largest LTE and LTE-M footprint in the world. Its multi-network platform enables simplified billing and localization, utilizing 6+ telco pops globally. Telna’s Cronus connectivity platform allows instant access to its virtualized cellular infrastructure via API or front-end portal.

About You

The successful candidate will be working with our development, customer support , network and server infrastructure teams supporting APIs, sub systems and core infrastructure software that is used by our SIM, Router, global mobile connectivity and IOT connect. The ideal candidate is a technical leader with a breadth of expertise including incident management, DevOps, QA, and automation. You are someone who is keen to be part of an innovative, dynamic and rapidly growing company to apply for the job.

Experience/Skills Required:

• Proven experience leading and mentoring some combination of DevOps, QA, Support, and Development teams.
• 5+ years of practical hands-on technical experience combined with strong management skills.
• Strong knowledge of containerization and orchestration tools, especially Kubernetes and Docker.
• Solid understanding of software development, networking concepts and cloud environments.
• Excellent communication skills to collaborate across technical and non-technical teams.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Experience participating in and/or managing an on-call rotation, including incident response methodologies.

Responsible for managing a team of engineers and accountable for the following:

• Support Escalation (L3): Provide application technical support for customer service teams, for issues that require deep technical knowledge or access to the development environment.
• Pre-Release Integration Testing: Conduct thorough testing of software before release, including automated and manual testing.
• Performance and Load Testing.
• Release Management: Plan and execute application releases, ensuring minimal disruption to users and smooth roll-outs of new features.
• CI/CD Pipelines and Automation: development and execution of automated test suites to ensure the system meets SLA requirements under load.

Custom tools development: Develop custom internal solutions or integration, to automate operational tasks throughout the organization.