Manager, Network Development (Hub APAC)

Department : Aftersales (BP67010)

Job Overview

UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. This role will develop and implement network strategy plans to improve the quality and quantity of dealer network of private importers across regions in Hub APAC to meet current and future business needs.

Responsibilities And Duties

• Partner the importers in the regions to develop networks, evaluate new dealers for appointment, and new facility upgrading with network expansion
• Create forums for regional fraternity to participate and discuss on challenges in achieving business plan to seek for a sustainable action plan as resolution
• Conduct special train-the-trainer (TtT) programs to upgrade regional network development specialists to upgrade respective importer dealer facility, amenities, systems and tools
• Develop and implement dealer operating standards across regions to ensure importers and dealers to work more efficiently with better operational control over the business and improve profitability
• Introduce systems and ensure maintenance across the regions: SSCQ/Workshop Planner/LDS proceed with cooperation with DSIT
• Partner regions within Hub APAC to implement retail strategy activities
• Oversee and monitor regional Retail KPIs and analyse the gaps to brainstorm for corrective actions to improve performance
• For new importer appointments, support regions for aftersales readiness
• Acts as main contact point with UDIS HQ to implement retail strategy activities across the regions
• Responsible for ensuring awareness, compliance and continuous improvement across all regions within Hub APAC of retail operation standards and processes to achieve Company targets
• Consolidating on Qualitative Requirement (QR) audits outcomes, follow-up actions and implementation based on results
• Provide QR audit results and progress update to UDIS HQ
• Ensure the regions implemented and supports the UD Road Support concept across all importers and retailers, including vehicle branding
  
  

Minimum Qualifications

• Bachelor or Masters Degree in Engineering, Business Administration or related faculty
• Minimum of 7-10 years’ experience in Aftersales within automotive industry, preferably in multinational companies, and in Oceania and Asia
• Customer orientated mind-set and partnership mindset with importers
• Existing experience and business acumen of the Japanese truck brand in Oceania or Asia is a major plus
• Knowledge on dealer development/network development
• Good understanding of the truck business and good understanding of importer/dealer business
• Proficient in MS Office applications
• Entrepreneurial mindset (lean, cost and time efficient, focused, creative, accountable)
• Ability to manage and drive a wide range of diverse issues
• International experience and multicultural competence
• Fluent in English, both written and spoken. Or any other Asian language would be an advantage.
  
  

About UD Trucks

Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity. UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.

We Are An 8,000+ Strong Team Of Colleagues With 40 Nationalities Who Bring Diversity And Passion In Delivering Our Products And Services. We Trust Each Other, Work Collaboratively And Embrace Change. At UD Trucks, Our Purpose Is Better Life – To Make Life Better For People And The Planet. We Have Developed a Culture That Promotes

Diverse and friendly culture – Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.

Empowered growth – Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.

Flexibility with trust – We continue to fully support both remote working (where and when applicable) and flexible working hours, we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern and equipped HQ and remotely.

Be part of our journey to create Better Life for society, for our customers and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.