Position: Manager- Memberships & Loyalty Programs

Location: Noida, Mumbai or Hyderabad

Onsite working

About EC-Council

EC-Council (www.eccouncil.org) is the world’s largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 380,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide

www.eccouncil.org

Position Overview-

The Manager, Memberships & Loyalty Programs is responsible for driving the growth, engagement, and retention of EC-Council’s global membership base. This role aims to build a strong professional community, enhance member value, and foster industry collaboration. By managing membership programs & volunteer networks, the role ensures a vibrant and engaged cybersecurity ecosystem. The manager will develop strategies, oversee operations, and create initiatives that strengthen member participation and professional development.

Membership Growth & Engagement

• Develop and implement strategies to expand and retain the global membership base.
• Enhance member benefits, resources, and engagement initiatives to drive value.
• Leverage data analytics to track trends and improve the membership experience.
• Work with marketing teams to create impactful campaigns and outreach programs.
• Design and manage end-to-end loyalty program strategy, including rewards structure, tiering, member benefits, and engagement campaigns.
• Develop campaigns and promotions to drive program enrollment, repeat usage, and customer advocacy.
• Use data and customer insights to continuously refine the program, enhance benefits, and optimize user journeys.

Qualifications & Experience

• Master’s degree in Business Administration, Marketing, Sales, or a related field.
• 12-15 years of experience in managing membership associations, communities, and volunteer networks.
• Strong experience in organizing large-scale industry events and professional networking forums.
• Expertise in stakeholder management, strategic planning, and community engagement.
• Proficiency in CRM tools, membership management platforms, and digital engagement strategies.
• Exceptional leadership, communication, and analytical skills.

Preferred Skills & Attributes

• Experience in the cybersecurity or IT sector is a plus.
• Ability to manage global professional communities and multi-stakeholder initiatives.
• Strong negotiation skills for partnerships and sponsorships.
• Passion for building and leading professional networks.

Additional Information:

We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work.

EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need reasonable accommodation to complete the process, please contact us at [email protected] and let us know how we may assist you.

To be eligible to apply for this job, you must be able provide proof that you are either a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country.

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