BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.

Working at BRAC is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world; we are building it. Join us to find the way.

Purpose:

The Manager, Knowledge Management, Reporting & Documentation is responsible for capturing the full learning journey of the HDC pilot project—from inception to execution—ensuring all innovations, challenges, solutions, and adaptations are well-documented. This includes developing high-quality process documentation that records how the integrated model evolved, what mechanisms worked (or didn’t), and how different components were operationalized.

This role also oversees internal knowledge-sharing, compliance reporting, and communication of lessons learned, supporting BRAC and its partners in scaling or replicating the nexus approach. The position plays a critical role in enabling adaptive management, learning, and accountability, while ensuring documentation meets donor and institutional standards..

Job Description:

Process Documentation & Learning

• Lead the development of comprehensive process documentation for the HDC pilot, including step-by-step narratives of what was implemented, key challenges, decision-making moments, adjustments, and outcomes.
• Document the evolution of the integrated service delivery model, with timelines, stakeholder inputs, and cross-sectoral coordination efforts.
• Conduct interviews, focus groups, and field visits to gather insights from field teams, other organizations, CiC offices, sector focals, volunteers and community groups.
• Maintain a repository of lessons learned, case studies, human stories, and field-level innovations that shaped the project implementation.
• Design and oversee a learning agenda to track emerging practices and successful interventions.

Knowledge Management & Internal Learning

• Build and manage a centralized knowledge database (reports, templates, training materials, key decisions, etc.) accessible to project teams and stakeholders.
• Facilitate periodic learning review workshops and after-action reviews to inform adaptive programming.
• Coordinate with MEAL teams to integrate evaluation findings and beneficiary feedback into knowledge products.

M&E and MIS

• Develop monitoring and/or information management systems i.e. MEAL plan and ensure regular collection of data to track project progress.
• Analyze collected data and prepare necessary reports for project management as well as for the donor.
• Conduct qualitative studies based on project needs to inform program improvements and decision-making.

Reporting and Documentation

• Ensure quality and timely donor reports (financial, narrative and indicator-based) in line with BRAC and funding agency requirements.
• Develop and update internal reporting templates, project trackers, project trackers, and knowledge products to document implementation progress.
• Coordinate monthly and quarterly reports with inputs from sector leads, field teams, and MEAL and MIS units.
• Support technical teams in drafting sector-specific briefs, presentations, and donor communication materials.
• Contribute to final project outputs, including synthesis reports, case studies, and presentations to government or humanitarian coordination forums.

Coordination & Capacity Building

• Liaise with project managers, sector focal points, and field staff to standardize documentation practices across camps.
• Train relevant staff on effective documentation, knowledge sharing, and internal reporting protocols.
• Work closely with the communications team for visual and digital documentation (videos, infographics, human-interest stories).
• Represent the knowledge management function in coordination meetings as required.

Safeguarding:

• Ensure the safety of Programme Participants, people who come into contact with the organisation and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme's goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.

Educational Requirements:

Bachelor’s or equivalent degree in Development Studies, Social Sciences, Media and Communications, English, URP or a related discipline from any reputed university.

Experience Requirement:

Minimum 4 years of experience in the humanitarian or development field.

Additional Job Requirements:

KNOWLEDGE:

• BRAC’s values and mission
• Strong understanding of humanitarian-development nexus approaches and integrated service delivery.
• Knowledge of reporting standards for EU-funded or similar humanitarian-development projects.
• Familiarity with knowledge management frameworks, qualitative research methods, and participatory learning tools.
• Sound understanding of gender equality and disability inclusion principles and their practical application in programming.

SKILLS:

• Exceptional writing and Articulation skills (English and Bangla).
• Qualitative data analysis and documentation.
• Facilitation of learning and review sessions.
• Project reporting, donor communication, and editorial review.
• Proficiency in MS Office, and experience with knowledge management systems and collaborative tools.

COMPETENCIES:

• Strategic thinking and systems-level understanding.
• Analytical and reflective mindset.
• Strong interpersonal and communication abilities.
• Attention to detail and ability to meet deadlines.

1. Adaptability and comfort with complexity.

Age Range :N/A

Salary Range : Negotiable

Other Benefits : Festival Allowance, Health & Life Insurance, Paternity/ Maternity leave and others as per organisation policy.

Job Location : Cox's Bazar

Other Way to Apply: You may apply through bdjobs.com or send your updated CV to [email protected] mentioning the name of the position “Manager, Knowledge Management, Reporting & Documentation, HCMP, BRAC” in the subject line.

Publishing Date : 27 April, 2025

Last Apply Date : 06 May, 2025

BRAC believes that everyone we work with including our staff, programme participants, partners, and the communities have the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation including sexual exploitation and abuse (SEA). We uphold human dignity and inclusion for all, regardless of age, race, religion, gender, disability, ethnic origin, or socio-economic condition. As an equal-opportunity employer, we actively encourage applications from gender-diverse individuals and people with disabilities.

Selected candidates will have to go through a rigorous reference and background checking process which may include police verification.