Skill: Delivery Manager * Responsible for a globally distributed application support team. * Instrumental in driving performance and improving production stability. * Requirement to be primary face off to CIO's and senior business stakeholders. * Continually improve IT services and ensure team takes a structured and proactive approach to resolving technology problems. * Drive Best Practices among the global application teams as well as CTB (release / change management). * Ensure compliance with all relevant internal instructions (SOX, circulars) and external regulatory requirements, including the management of operational risk. * Participate in the development of and effectively maintain the Incident management process. * Involvement in managing an agile development process (from a production perspective and run the bank). * Stakeholder management skills with significant background in Financial Services, previous experience supporting applications in Capital Markets, Banking and/or Insurance. * 10+ years' experience supporting applications running in Unix environments and Windows environments, experience working directly with CIO's and senior business stakeholders * 5 years of leadership experience leading large production support globally distributed teams. * Agile Software development, and experience in development projects. * Familiar with risk-based decision-making and escalation. * Previous Technology experience across technologies (Java, .Net, Oracle, Multiple Databases, Middleware). * Proficient in MS Office (Excel, Access, and Project) skills. Generic Managerial Skills: * Excellent Communication and Interpersonal skills (Written and Verbal). * Flexible approach to working hours and responsibilities. * Self-driven and with an ability to work independently with minimal supervision. * Client Relationship Management. * Performance Monitoring. * Resource Allocation. * Issue resolution and Process Improvement. * Strategic Planning. Salary Range - $140,000-$160,000 a year #LI-NR3