Primary Responsibilities:

• Develop, design and implement IT procedures and policies
• Ensure the seamless delivery of IT services by monitoring existing system performance
• Perform regular audits and software performance reviews to gain insights on current implementations
• Manage the IT budget, ensuring cost-effective solutions are implemented throughout the system
• Provide leadership and direction to the IT Infrastructure & Cloud Operations Team
• Stay active with IT trends and advancements
• Overseeing system maintenance and upgrades including license management
• Monitoring network & server computer performance
• Analyzing, understanding data and reporting metrics
• Developing and implementing disaster recovery plans

Experience & Qualifications

Mandatory:

• Bachelor's degree in Computer Science or a related field
• Experience with system installation, administration, analysis and configuration
• 10+ years of IT experience managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning and operations within a wide array of industry verticals
• 5+ years of experience as an Infrastructure or Cloud Operations manager
• Strong leadership, negotiation, organizational and communication skills
• Experience dealing with critical issues
• Extensive experience in supporting the delivery of IT Infrastructure and Cloud projects
• Leadership competency in orchestrating team efforts to drive results and improvement

Skills (Technical, Business, Leadership):

• Effective communication skills to interact with team members and stakeholders
• Strong problem solving and analytical skills
• Understanding of Agile development methods
• Ability to lead and mentor a team
• Project management skills
• Strong technical knowledge of IT infrastructure and systems
• Ability to work under pressure and manage multiple projects
• Expertise in IT infrastructure, networks, server administration, cloud technologies and security