For this job, we are currently only hiring candidates based in Minnesota, Tennessee, Utah, or Arizona. For more information on where we employ, please see below. About the Role Ontra is seeking a Manager, Implementation reporting to our Senior Manager, Implementation. We're looking for someone excited to build and empower an Implementation team that expertly transforms client-provided legal documents into high-quality structured data within our SaaS platforms, ensuring a sound and robust foundation for client use. If you are a dynamic leader with a passion for coaching and mentoring teams, managing complex implementation projects, and driving operational excellence, we'd love to get to know you! What You'll Do * Team Leadership and Development: Lead and mentor a diverse team of associates by providing actionable feedback to support their career growth and development. * Resource Coordination: Strategically manage incoming projects and team capacity to ensure efficient utilization of resources. * Process Improvement: Analyze current processes to identify inefficiencies and implement solutions for continuous improvement. * Technology Utilization: Utilize tools and technology to enhance visibility into project progress and team workflow. * Quality Assurance: Collaborate with legal intelligence and enablement teams to maintain high standards of consistency and accuracy in implementation outputs. What You'll Bring * Experience: 7+ years in roles related to client implementations including data processing, extraction, or transformation within a SaaS company. * Team Management: Proven ability to manage and technically develop a remotely distributed team concentrated on data and implementation related tasks. Experience in hiring, developing, and retaining high-performing, junior teams. * AI Technologies: Experience with AI-powered data abstraction or document analysis technologies is highly preferred. * Industry Knowledge: Familiarity with the legal technology or financial technology sectors is a significant plus. * Process Improvement: Experience in enhancing data processing pipelines and implementing new technologies. * Software Proficiency: Ideally skilled in using Jira, Salesforce, and Zendesk.