Role Description

Job Title: Service Delivery Manager – Investment Management Operations

Location: Kochi,Chennai

Job Summary

We are seeking an experienced Service Delivery Manager to lead and oversee our operational delivery for investment management projects. This role requires a strategic thinker with deep domain expertise in financial services operations, particularly in asset and wealth management.

Key Responsibilities

• Manage the operations team, ensuring timely and accurate processing of investment transactions.
• Implement strategies to enhance operational efficiency and service quality.
• Monitor KPIs, SLAs, and performance metrics to identify areas for improvement.
• Ensure full compliance with regulatory and internal risk requirements.
• Collaborate cross-functionally to streamline and improve end-to-end processes.
• Resolve escalated operational issues with agility and effectiveness.
• Lead, coach, and mentor team members to foster a culture of continuous improvement.
• Prepare and present regular reports on operational performance to leadership.
• Drive process optimization and continuous improvement initiatives.
• Build and manage relationships with key stakeholders, ensuring service expectations are met.
• Communicate proactively with stakeholders to provide updates and gather feedback.
• Apply industry best practices within asset and wealth management operations.
  
  

Qualifications

• Minimum 7 years of experience in service delivery management, with proven success in leading operations or managing transitions.
• Strong domain knowledge in financial services operations, especially investment/wealth management.
• Demonstrated leadership, stakeholder management, and problem-solving skills.
• Proactive mindset with the ability to manage ambiguity and change effectively.
• Bachelor's degree in Business Administration, Finance, or related field (Master’s preferred).
• Professional certifications such as ITIL, PMP, or IOC are highly desirable.
• Proficiency in Excel or other analytical tools for reporting and analysis.
  
  

Skills

Financial Services,Service Delivery Management,Process Improvement