ABM is seeking a Manager, Field HR to provide HR support for accounts in the Northeast Region (MA and upstate NY) including oversight of two direct reports (Site HR Partners) at JFK and LaGuardia airports. This role is responsible for aligning business objectives with employees and front-line leaders and will act as an employee champion and change agent. The role assesses and anticipates HR-related needs and works in collaboration with HR centers of excellence to achieve talent goals necessary to sustain and drive business performance. The ideal candidate will have the ability to implement innovative and practical solutions through a strong process and metrics focus.

This is a Hybrid Role (expected to be in-office or in the field 3+ days/week) located at 59 Innerbelt Road, Somerville, MA 02143 with up to 25% travel.

Essential Functions:

• Build and maintaining an environment for our Team Members that results in a high customer focused and engaged workforce.
• Manage three Site HR Partners, providing HR guidance when appropriate.
• Review onboarding and orientation for new leaders.
• Analyze trends and metrics, seeking opportunities and strategies to improve trends in turnover, retention and key indicators of employee and customer engagement.
• Partner with leadership to understand current and future staffing needs.
• Partner with Talent Team to develop workforce plans that respond to current and future staffing needs.
• Partner with Learning & Development Team to ensure key programs are focused on front line managers and team members.
• Ability to read and understand data to inform continuous improvement and inform decision making.
• Manages and resolves employee relations issues. Conducts effective, thorough and objective investigations.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Partner with legal as needed/required.
• Provide day-to-day performance management guidance to front line leaders (e.g., coaching, counseling, career development, disciplinary actions).
• Work closely with front line leaders to improve work relationships, build morale, and increase productivity and retention.
• Provide HR policy guidance and interpretation.
• Provide guidance and input on business restructures, workforce planning and succession planning.
• Identify training needs for business and individual coaching needs.
• Participate in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
• Partner with HR Centers of Excellence to deliver programs to meet organizational goals
• Review key business performance targets and their related talent implications with business leaders.
• Support customer retention and business development though direct involvement with key customer base.
• Identify and drive the sharing of best practices across functions to facilitate continuous improvement.
• Understand and mitigate corporate risk associated with relevant employment laws/policies.

Required Qualifications:

• Bachelor’s Degree in Human Resources Management or related field; Master’s Degree preferred (in lieu of degree, 10+ years of related experience required)
• Minimum of 5 years of applicable experience in Human Resources, business operations or management
• Minimum of 2 years of people leadership experience preferred
• Appropriate experience with a large hourly & distributed workforce is a strong plus
• Experience working with union and non-union employees preferred.
• Must be able to travel up to 25% of the time.

Additional Skills & Abilities:

• Bilingual/Spanish preferred
• Clear, comprehensive understanding of the link between talent and other HR initiatives and business strategy
• Strong consultation and communication skills
• Ability to effectively challenge, influence, and develop productive relationships inside and outside of HR
• Intellectual agility, interpersonal flexibility and deep curiosity to learn
• Exposure to strong process and project management discipline
• Effective team player and networker