Manager, Data Center Customer Operations - Secaucus, NJ

Secaucus, NJ, US

$194k
8 days ago
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Summary

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Receives objective based assignments, and determines resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect section or multiple disciplines. Decisions impact others in the immediate team and influences methods and techniques. Executes financials, business planning, organizational priorities and workforce.

Responsibilities

Leadership

Assigns, instructs, and manages team

Plans core duties for the team to complete

Manages and supervises the project team and acts as a mentor to team members

Identifies and resolves issues, and manages quality of products for customers

Manages the project team

Systems Support

Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix

Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

Mentors team on authoring reports

Installation

Understands and applies customer cabling requirements, manages site surveys, provides cost estimates to Sales and installation of new cables

Manages testing of cables, before handing to customer

Vendor Management

Manages, briefs, and instructs vendors for installation, testing, and labeling

Maintenance

Manages preventive maintenance to IBX equipment to prevent faults from occurring

Project Management

Manages multiple projects and designates work to team

Monitors project budget, scope, and progress

Technical Expertise

Extensive knowledge in network and equipment platforms, systems, and circuits

Assists in implementing new procedures

Auto req ID

445614BR

Minimum Education Required

High School/GED

Job_Category

Management

Qualifications

Additional Qualifications/Responsibilities

Typical Degree & Years of Experience

Typically requires a minimum of 12 years of related experience with a Bachelor’s degree, or equivalent work experience.

The United States targeted pay range for this position in the following location is / locations are:

  • California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $130,000 to $194,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

City*

Secaucus

State*

New Jersey

Job Code

IT Information Technology

Affiliate Sponsor

Equinix

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