About Us: Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That's what our customers experience. At Wonder, we want to make world-class food within reach, no matter where you live. That's why we've created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home. As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs-including some of the most accomplished leaders in the technology, culinary, and logistics industries-we're growing. Join us in pioneering a new category of dining called "Fast-Fine", and revolutionizing the way people eat. About the Role: Join the growing Marketing team at Wonder as CRM Operations Manager, where you'll be leading the deployment of Marketing communications across Email, SMS, Push Notifications & In-App Messaging. You'll play a pivotal role in optimizing our CRM strategies, including integrating with new business lines & brands, launching subscription groups for tailored email messaging, introducing SMS as a new channel, along with many additional upcoming projects. Through collaboration with cross-functional teams, you'll optimize customer journey flows, identify upsell & cross-sell opportunities, and implement personalized email strategies using Braze & Movable Ink for enhanced customer engagement. This role offers a unique opportunity to drive impactful CRM initiatives in a fast-paced, innovative environment. Responsibilities: * Utilize Braze to setup & deploy all Editorial, Lifecycle & Transactional emails, push notifications, SMS & in-app messages * Optimize Braze Integration between Wonder & new business lines/brands. Cross-functional partnership with internal & external teams to setup Braze for scale * Launch subscription groups for emails to allow customers to choose what type of messages they want to receive * Launch Marketing SMS as a net new channel in Braze. Create a strategy to get existing customers to subscribe to SMS, and an updated onboarding strategy for new customers to opt-in * Collab with Field Marketing & Ops to optimize communications for events at new and existing Wonder locations * Collab with Product & Data to identify new Lifecycle upsell & cross-sell opportunities The experience you Have: * 4-6+ years of proven experience in CRM Marketing, including experience with Braze or similar ESP platform. * HTML coding experience * Experience with Customer Data Platforms (mParticle), visualization tools (Looker), and database tools (Snowflake/BigQuery). * Experience working with Movable Ink or similar is a bonus but not required. The way you work: * Someone with a strong attention to detail, organization, and prioritization, with the ability to build relationships and coordinate multiple projects across various teams * Friendly and sociable, excited to engage with others * Hardworking and eager to take on challenges * Brand focused and Data Driven: ability to utilize data and analytics to inform strategy * Authorized to work in the United States Salary: $122,000 Benefits We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed. A final note At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you. We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.