Dear Candidates,

We are pleased to share a job opportunity for the role of Manager, Cloud Engineering & Operations at Infogain. Please find below the company overview and job location details for your reference.

Company Overview:

Infogain is a global leader in digital customer experience engineering, headquartered in Silicon Valley with design and build centers around the globe. We enable companies across travel, retail, insurance, and technology verticals to accelerate their experience-led digital transformation through innovative technologies, including cloud, microservices, automation, IoT, and AI.

Location Options:

• Sector 60, Noida – Gautam Budh Nagar, Uttar Pradesh
• Noida – Sector 60, Gautam Budh Nagar, UP
• West Avenue 9, Fortune Scion Business Centre, 2nd Main Road, Electronics City Phase 1, Bengaluru, Karnataka – 560100
• Unit No. 703, 7th Floor, Amar Tech Park, Patil Nagar, Balewadi, Pune, Maharashtra – 411045

Please note that the role will require the candidate to commute to the specified office locations as needed, according to project or business requirements.

Job Description:

About the Role:

We are seeking a Cloud Operations Manager to lead and oversee the managed operations team responsible for delivering cloud infrastructure services to multiple customers. This is a technical leadership role requiring deep expertise in cloud infrastructure, IT service management (ITSM), automation, and operational excellence. The ideal candidate will have a strong background in managing cloud environments across AWS, Azure, and GCP while ensuring high availability, performance, security, and compliance for multiple customers.

Key Responsibilities:

Leadership & Team Management

• Lead a team of cloud engineers and operations professionals, driving technical excellence and customer satisfaction.
• Develop and implement an operational model for managing multi-customer cloud environments in line with industry best practices.
• Foster collaboration between engineering, security, and operations teams to ensure efficient, scalable, and secure cloud services.
• Act as an escalation point for high-priority incidents, ensuring timely resolution and customer communication.

Operations Management

• Own and manage the delivery of cloud managed services across multiple customer environments, ensuring adherence to SLAs, KPIs, and compliance standards.
• Design and implement monitoring, alerting, and incident management processes for large-scale, multi-cloud environments.
• Optimize cloud operational costs by implementing governance, automation, and resource optimization best practices.
• Oversee capacity planning, patch management, and proactive maintenance schedules for customer environments.

Engineering & Innovation

• Drive automation in operational workflows using Infrastructure as Code (IaC), CI/CD pipelines, and AIOps tools.
• Collaborate with Cloud Transformation teams to implement scalable and future-ready cloud architectures.
• Provide thought leadership in cloud technologies, ensuring the team stays ahead of emerging trends and best practices.
• Standardize and document operational processes, ensuring compliance with industry and regulatory standards.

Customer Success & Stakeholder Management

• Engage with customers to understand business requirements, pain points, and cloud strategy objectives.
• Prepare and present regular operational and performance reports for internal and external stakeholders.
• Act as a trusted advisor for customers, recommending tailored technical and operational improvements.

Key Qualifications

Technical Expertise (Must Have)

• Multi-Cloud Expertise: Strong experience managing AWS, Azure, and GCP cloud services at an enterprise scale.
• Cloud Infrastructure Management: Expertise in core cloud services, networking, storage, security, and high-availability architectures.
• Monitoring & Incident Management: Hands-on experience with native and third-party tools (Service Now, CloudWatch, Azure Monitor, GCP Operations Suite, New Relic, Datadog, Splunk) for system reliability.
• Cost Management & Optimization: Skilled in using cloud cost optimization tools (AWS Cost Explorer, Azure Cost Management, GCP Pricing Calculator) to manage and optimize multi-customer cloud spend.
• Security & Compliance: Knowledge of cloud security frameworks and compliance standards such as ISO 27001, SOC 2, HIPAA, and CIS benchmarks.

Technical Expertise (Nice to Have)

• Infrastructure as Code (IaC): Proficient in Terraform, CloudFormation, ARM templates, or CDK for automation and infrastructure consistency.
• DevOps & CI/CD: Experience with pipelines using AWS Code Pipeline, Azure DevOps, Jenkins, or GitHub Actions.
• Containers & Serverless: Knowledge of Kubernetes (EKS, AKS, GKE), Docker, and serverless frameworks (AWS Lambda, Azure Functions).
• Disaster Recovery & Business Continuity: Experience designing resilient and fault-tolerant cloud architectures with multi-region DR strategies.

Professional Experience

• Cloud Operations Management: 12+ years of hands-on experience managing cloud infrastructure operations for enterprise or mid-sized organizations.
• Technical Leadership: At least 3-5 years in a leadership role managing cross-functional teams, driving operational strategy, and implementing cloud best practices.
• Managed Services Delivery: Experience providing cloud managed services to multiple customers, including SLA management, incident resolution, and service optimization.
• Incident & Problem Management: Expertise in managing high-priority incidents, conducting root cause analysis, and implementing permanent solutions.
• Cloud Migration & Modernization: Experience leading cloud migration and transformation projects, including re-hosting, re-platforming, and re-architecting applications.
• Automation & AIOps: Hands-on experience implementing automation in cloud operations, leveraging AI-driven monitoring and remediation.
• FinOps & Cost Optimization: Proven ability to drive cost efficiency while maintaining performance and scalability.

Leadership Experience

• Proven ability to lead and manage cross-functional technical teams in a fast-paced, multi-customer environment.
• Experience in managed operations, ITSM, incident response, and customer engagement.
• Strong decision-making skills and ability to perform under pressure.

Preferred Qualifications

• Industry certifications such as AWS Solutions Architect, Azure Solutions Architect, Google Cloud Professional Architect, ITIL, or PMP.
• Familiarity with hybrid and multi-cloud integration strategies.
• Knowledge of AIOps tools and best practices.

Please share your resume on [email protected]