About KaptureCX

KaptureCX is an enterprise-grade customer experience platform built to help businesses deliver smarter, faster, and more intuitive support. Powered by AI, deep integrations, and automation, Kapture is trusted by leading brands across BFSI, ecommerce, and enterprise services to manage their customer interactions at scale.

We’re a well-funded SaaS company with strong product-market fit, entering a high-growth phase—and our sales team is at the centre of this momentum.

About The Role

We are looking for smart, driven individuals who can help shape the future of customer experience (CX). In this role, you will:

• Partner with enterprise clients, uncovering their CX challenges and delivering game-changing insights.
• Stay ahead of trends, competitors, and opportunities in the CX space.
• Craft powerful business documents, including strategic roadmaps and product pitches.
• Drive strategies for new products and refine existing ones based on market and customer insights.
• Design and execute go-to-market plans that move the needle.
• Collaborate across teams to align on big-picture goals and achieve them.
  
  

Who You Are

• You are a team-player, and bring strategic thinking, and a builder’s mindset
• Confident in front of customers and CXOs—whether on a call or in the boardroom
• Quick to grasp enterprise sales motion, and capable of managing the nuances of B2B selling
• Comfortable with change, ambiguity, and the realities of a scaling company
• A natural communicator with strong presence, persuasion, and people instincts
• You thrive when given ownership and love solving unstructured problems
• Flexible to travel for key customer meetings, workshops, and sales interventions
  
  

Why Join Us?

• Fast-track path to regional leadership roles in driving revenue
• A chance to work directly with the founders, GTM heads, and CX Heads
• Competitive comp and a high-impact role at the centre of growth
• A transparent, performance-driven culture with zero micromanagement
• An exciting product that’s solving real problems for India’s biggest enterprises