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Jobs
Accounts Manager
Shanghai, Shanghai, CN
DHL Global Forwarding
Manager, Account Management
Shanghai, Shanghai, CN
about 1 month ago
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Summary
Main Accountabilities:
Account Management
Lead the Account Management Team to fulfil and exceed customer’s requirements and expectation
Assist Customers for continuous improvement based on DHL value propositions
Lead the Account Management Team to address operational issues with customers, identify trends and establishing best-practices.
Focus on establishing and meeting customer SOP, accurate and timely billing, and achieving KPI performance targets
Compile KPI reports from across the region and communicate the performance for customers to a wider business audience globally.
Business Development
Support Business Development team in preparation of RFQs and RFIs, customers meetings & conference calls
Work with Service Delivery team on new accounts acquired & multiple project implementations
Coordinate with other departments or business units to minimise operations cost, maximise revenue and optimise operations efficiency
Planning
Introduce best practices operational performance across OMS implementations based on SOP and logistics experience.
Implement new businesses and programs. Analyse existing service model and drive for continuous improvement
Management
Monitor the service level of Account Management team
Conduct reviews with team members for customer problem resolution.
Allocate the manpower and resources based on service demand and revenue streams
Requirements for the Job:
Knowledge of End to end supply chain management
Experience in managing process/system enhancement
Familiar with Standard Operating Procedures (SOP)
Bachelor degree or above in Business or Logistics
Minimum of 7 years experience in Logistics/Supply Chain Industry
Good interpersonal, communication and negotiation skills
Good planning analytical and problem solving skills
Proficient in PC operations knowledge, e.g. Ms Excel, Powerpoint, Outlook
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