Overview

The QuickBooks Capital Servicing and Collections team is seeking a strategic and experienced Servicing leader to oversee the operations of our Business loan and Credit Card Servicing functions, with potential scope across Consumer Servicing. This leader will bring structure, process rigor, and cross-functional alignment to a rapidly expanding portfolio spanning multiple products and servicing platforms.

What you'll bring

• 10+ years of experience in servicing or operations, ideally within fintech, credit cards, lending, or financial services
• Proven track record of managing teams through growth and transformation
• Strong process design and systems thinking capability, with comfort navigating multiple servicing tools and platforms
• Skilled at influencing cross-functional partners and driving alignment in complex environments
• Executive communication skills and a data-driven approach to decision-making
  
  

Preferred

• Experience in credit card servicing, preferably small business or commercial-focused
• Familiarity with Salesforce and card servicing systems
• Exposure to compliance, vendor oversight, or QA functions a plus
  
  

How you will lead

• Lead and scale servicing operations across Commercial Loans and Business Credit Cards, ensuring efficient, compliant, and customer-centric servicing experiences
• Manage a growing team including 3-5 direct reports and embedded support from other verticals including platform, collections and vendor management
• Partner cross-functionally with Product, Compliance, Analytics, Operations and other teams to ensure operational readiness and servicing excellence across all product lifecycles
• Define and monitor key performance indicators; provide regular reporting and insights to senior leadership
• Own the design and execution of servicing processes that meet both regulatory standards and business goals
• Drive continuous improvement efforts, identifying opportunities to streamline workflows, increase automation, and enhance customer satisfaction
• Lead onboarding and integration efforts for new products, ensuring seamless servicing readiness and agent enablement
• Represent Servicing in cross-company strategic initiatives and platform migrations