The primary responsibilities of the Maintenance Supervisor are to assign, coordinate and perform maintenance service requests and apartment “make readies” with the other Maintenance Technicians and to maintain adequate inventory of parts, supplies and maintenance materials to handle most common repairs and situations. The Maintenance Supervisor assists the Community Manager and the Maintenance Technicians in maintaining the physical appearance and integrity of the community. This involves insuring a safe, clean and comfortable living environment for residents and visitors. The Maintenance Supervisor will also walk the community in order to enhance and maintain its curb appeal and to ensure that all apartments are thoroughly restored to “market ready” condition in a timely manner. The Service Supervisor demonstrates leadership through his/her capability to train the Maintenance Technicians, troubleshoot problems, provide solutions and assist other Communities.

The Maintenance Supervisor is responsible for overseeing maintenance service requests and ensuring the community is well-maintained and appealing.

Responsibilities:

• Conduct all business in accordance with and knowledge of pertinent local, state, and federal safety laws, procedures, guidelines, including those of the EPA, OSHA, ADA, Fair Housing, etc.
• Create and schedule daily tasks for service technicians and create the weekly on-call emergency maintenance schedule.
• Create and schedule regular exterior building, interior common area and grounds inspections to identify cleanliness or repair issues.
• Create service request to document all identified issues needing follow-up action.
• Promptly notify Community Manager when an outside contractor is needed to diagnose and/or remedy an issue because of maintenance staff skill or resource limitations.
• Identify, assign and perform maintenance needs in apartments which may include the following:
• Inspect, repair or replace lights and change breakers
• Inspect, repair or replace windows, latches, screens, hinges, sliding glass doors, shelves, baseboards, mirrors, etc.
• Inspect, repair, replace or removes appliances.
• Inspect, repair or replace faucets, sink plugs, tiles in kitchens and bathrooms.
• Repair or replace broken plumbing pipes/lines. Operate a hand or power rodder for plumbing back ups and inspect, repair or replace water heaters.
• Repair drywall, prep and paint.
• Inspect, repair or replace window coverings, ceiling fans, light fixtures, switch plates, etc.
• Change or re-pin locks
• Hang and plumb doors.
• Replace flooring with VCT and sheet vinyl.
• Inspect and change A/C filters.
• Schedule vendors as necessary.
• Inspect and perform interior and exterior conditions of the apartment homes, buildings and grounds to perform routine, preventative maintenance, completing the JVM 8 point preventative maintenance checklist.
• Disperse and ensure the Service Technician(s) complete service requests and close out the request in Onesite within 48 hours.
• Ensure apartment make ready turns are completed within 5-8 business days, completing the move-in and move-out inspection form.
• Inspect and evaluate the performance of all maintenance vendors and the capital project work.
• Participate in creating the budget process and managing to the performance of the maintenance financials for the community.
• Enforce JVM maintenance service agreements and capital contracts with the ability to hold the vendor accountable to the terms of the service agreement or contract.
• Maintain accurate records in Onesite, facilities, regarding preventative maintenance, received and completed service requests, online maintenance supply orders.
• Clean and maintain pool conditions and test pool chemical levels.
• Is aware of the location for all utility meter shut-offs, apartment and fixture shut-offs, and sewer cleanouts.
• Perform or assign the "trash-out" of vacated apartments and remove all abandoned furniture, trash, boxes, etc.
• Clean and maintain maintenance shop and storage areas, ensuring these areas remain locked when not in use.
• Perform or assign other types of repairs/maintenance as requested by his/her supervisor.
• Attends or completes training courses and complies with all company safety rules.
• Immediately report all unsafe conditions to supervisors.
• Assist the Community Manager with all Service Technicians performance evaluations.
• Other duties, as assigned.

Qualifications:

• High school diploma or GED
• Three (3) years property management maintenance experience and experience in a Lead or Supervisor position
• Advanced skills and training experience in electrical, plumbing, carpentry and HVAC
• Must be knowledgeable of all safety features for equipment, machinery, tools or materials.
• Interviewing and coaching skills
• Excellent customer service skills and good written and oral communications skills.
• Ability to perform effectively as a member of a small community team, taking direction from supervisor(s).