Work in team of Service Delivery to resolve Production Incidents.
Support Production EOD’s as per Roster
Perform unit and system integration testing for the production incident resolutions
Support user acceptance testing for production incidents
Manage and work with Technical team to implement solution that meet Business Requirements and are in alignment with organization's business objectives.
Troubleshoot, debug and provide production system support
Coordinate with internal teams and vendors to resolve application and system issues
Recommend and execute improvements
Partner with users to understand Business needs by reviewing the Requirements specifications analyze impact to the application.
Execute tasks related to project / change request / maintenance request.
Requirements:
Technical Skills & Experience
Degree in Computer Science or equivalent
3 + years of mainframe development, specifically in the areas of banking systems and cards technically competent in COBOL, CICS and EZT programming
Good working experience with credit card system
Experience on Cardlink system will be advantageous
Good working knowledge skills with Microsoft Office Products and Microsoft Visio.
Good understanding of the system development life cycle
Ability to multi-task and perform well under pressure
Excellent communication skills
Resourcefulness and troubleshooting aptitude
Attention to detail
Education
Degree in Computer Science or related discipline Primary Contacts
Group Function Users (Cards)
Technology & Operations Partners
Other Technology and Infrastructure Teams within Bank
Product Vendors
Development Team
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