As a Subject matter expert provide direct technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades, or changes to CICS and related ISV products.
Capable of Upgrading/Installing and Migrating CICS Transaction servers
Capable of Upgrading /Installing and supporting IBM & ISV related Products for Eg : Compuware Abend/aid , ASG TMON/CICS. Omegamon for CICS, BMC Mainview, Xpediter/CICS, CA ACF2/CICS, CA Intertest, CA Symdump.
Primary on call support for CICS and associated ISV products for eg : Compuware Abend/aid , ASG TMON/CICS. Omegamon for CICS, BMC Mainview, Compuware Xpediter/CICS, CA ACF2/CICS, CA Intertest, CA Symdump.
Diagnose CICS system and related product issues and follow up with root cause analysis
Participate in Disaster Recovery planning and tests as scheduled
Knowledge about the CICS functionality and architecture
Required Skills
Engineer with 5 Plus years’ experience systems programming experience
Basic Knowledge on the following technologies: z/OS, Unix System Services, SMP/E, REXX, Java, VSAM, Third party products
Experience in CICS transaction server, related ISV products.
Additional Requirements
Minimum of a bachelor’s degree in a IT related field or equivalent work experience
Process driven management of technical operations and support.
Excellent verbal and written communication skills.
The ability to work independently as well as part of a team.
Excellent troubleshooting and customer service skills.
The ability to follow a project through to completion, and/or to work as part of a larger team to complete the components of a complex project.
Participate in on-call rotation with the engineering teams.
Other Preferred Qualifications
Banking or financial services industry experience.
Knowledge of Assembler, COBOL, CICS, and Db2
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