Our client is a global legal firm, they are now looking for a Tier 2-3 Support Engineer with solid experience in M365 products to join them.

Responsibilities

• Ensuring appropriate access and licensing models are in place for M365 services
• Act as the escalation point for M365 issues and drive through to resolution
• Administration of Exchange Online
• Investigation and adoption of M365 messaging related technologies to replace current third party offerings
• Investigation and adoption of Microsoft mobile device management platform to replace current third party solution
• Administration of Microsoft Teams
• Remediating alerts and advisories relating to the M365 environment as appropriate
• Supporting the business in adopting M365 services such as OneDrive, InTune, Power Apps and anything else in the M365 arena
• Keep abreast of M365 technology enhancements and work with business stakeholders to understand where and how these can be implemented to the benefit of Maples

Requirements

• A solid understanding of the Microsoft 365 platform and its capabilities
• Microsoft Exchange Online and Teams hands on administration experience is essential
• Azure AD hands on administration is essential
• Knowledge and experience managing conditional access policies
• Exposure to or knowledge of M365 user and product licensing
• Experience with administering Azure resources and an appreciation of the different technologies available
• Specific experience with Azure firewall and networking technologies and Azure VM's would be advantageous
• Appreciation and understanding of role-based access and permissions
• Azure based certifications, such as Microsoft 365 Certified: Enterprise Administrator Expert and Microsoft 365 Certified: Exchange Online Support Engineer Specialty