Job Title: Operations Manager

Reporting to: Charity Manager

Based at: The Hub, 4 Upper Craigour, Edinburgh, EH17 7SF

Employment Type: Permanent contract, 28 hours per week

Salary: £33,000 (pro-rata)

About Us

Oliver Gill was diagnosed with a very rare and aggressive form of cancer at just a few days old, and

despite smiling his way through intensive chemotherapy passed away at 24 weeks old. LoveOliver was

started on his parents’ laptop with donations from friends and family.

Today, LoveOliver reaches every family in Scotland with a child diagnosed with cancer, providing

practical, financial and emotional support along with the hope of gentler treatments and ultimately a

cure, through investment in ground-breaking research. LoveOliver has its own children’s charity

shop in Glenrothes and was recently gifted the incredible Hub drop-in centre near Edinburgh’s Royal

Hospital for Children & Young People, as well as continuing to provide meals, thermometers and

financial grants to every Scottish family impacted by childhood cancer.

As LoveOliver has grown so has our ambition, and we are expanding our small team to help us move

forward at this exciting time for the organisation. Help us realise our vision of a country in which

every family with a child diagnosed with cancer knows there is hope of a cure and that they will have

support on their cancer journey.

The Role

This is a new and exciting opportunity to lead on operational, financial and strategic management

of the Hub and Shop on a day-to-day basis, including direct service delivery at both locations and

line management of the Shop and Hub teams. The Operations Manager will complement the work of

the Charity Manager in ensuring our people are well equipped and supported in their roles, and our

systems are effective, efficient and compliant.

We are seeking a candidate who is compassionate, collaborative, practical and solutions-focused

to help us manage the nuts and bolts of the organisation as well as connecting with the children

and families we support. Our ideal candidate will be a strong team player and experienced people

manager, able to build relationships with staff, volunteers and families as well as develop and

manage operational systems and finances.

The Operations Manager will be key to our organisational development, strengthening and

streamlining our existing systems and building resilience to enable future growth, aiding the

Charity Manager in strategic leadership and supporting our small workforce

Key Responsibilities

• Developing and implementing financial and operational systems across the organisation.
• Managing Shop and Hub budgets and administering finances, ensuring efficiency and value for

money, and reporting on this to the Board of Trustees.

• Ensuring compliance with legal requirements across the organisation, e.g. for risk management,

food hygiene, PVG checks, safeguarding and employment legislation.

• Supporting The LoveOliver Shop Manager and Depute Manager and the Hub Coordinator in the

day-to-day running of the Shop and Hub.

• Supporting Shop and Hub teams with recruitment and management of volunteers.
• Taking an active role in service delivery at the Shop and Hub with the expectation of working

one shift per week in each location.

• Collaborating with the Charity Manager on service development and practical delivery of

charitable aims.

• Deputising for the Charity Manager when required.

Person Specification

Essential requirements:

• Empathy in relation to families undergoing trauma.
• Respect for confidentiality and sensitivity to the needs of others.
• Ability to build positive relationships with children, families, colleagues and stakeholders.
• Experience of financial management, developing and overseeing operational budgets.
• Experience of designing and implementing effective and efficient systems and processes.
• Experience of people management, whether paid or voluntary personnel.
• Satisfactory PVG check.
• Strong IT skills.
• Adaptability and problem solving skills.
• Ability to work occasional evenings and weekends when required.

Desirable requirements:

• Experience of strategic development and change management.
• Food Hygiene Certificate or willingness to obtain one.
• Driving licence and access to a vehicle.
• Retail experience.

The Application Process

• Application deadline: 9am, Monday 12th May
• Interview date: Monday 19th and Tuesday 20th May
• Interview location: In person, Edinburgh
• To apply please submit your CV and cover letter by email to [email protected]