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Job Description :

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

About the Job:

Type: Full time; Permanent

Wage: $55,000 - $60,000 based on experience

Shifts: Monday - Friday 7:30am - 4pm with occasional overtime

Location: Cornwall, ON

Why Ryder?

Competitive wages

Annual Merit increase

Medical, Dental and Vision Benefits start after 30 days

RRSP and stock options

Retirement program and Deferred Profit Sharing

Ryder perks and discounts for employees – travel & hotel accommodations, automotive discounts, gym membership discounts and more!

Recognized by Forbes as one of Canada's Best Employers in 2025

Summary

As part of the Ryder team, the Shipment Management Associate II will handle a variety of tasks.

Essential Functions

• Create and Dispatch the Canadian Shipments for all Method of Deliveries out of the Edmonton Distribution Center.
• Schedule of all Inbound Trucks into the Edmonton Distribution Center
• Liaison between customers, suppliers and customers
• Build Shipments for maximum freight efficiencies
• Meet Operations Load levelling requirements to ensure capability to meet daily schedule
• Complete daily proactive and tactical report system reviews and documentation for service level support
• Technical Support of SMC Operations:Provide tactical front line support for all command center activities at the account level and after hours support via pager and remote access as required
• Customer Interfacing:Active communications (electronic/personal) with internal and external customers on operational issues to insure all items are addressed in a timely manner
• Continuous Improvement & ISO 9001 Quality Program:Responsible for development and documenting operational processes and procedures at the account level to support site wide ISO 9001 quality system
• Customer Solution Development and Support:Proved support for peers and subordinates key operational decisions and non-typical requests to support customers business needs
• Operational Training:Participate in the development, deployment and maintenance of both client specific and operations generic training materials and delivery methods
• Project Management:Manage a variety of account specific and site wide tactical and strategic projects

Additional Responsibilities

• The SMC may be required to support the client after hours, such as nights, weekends and/or holidays via cell phone rotation and remote equipment
• Performs other duties as assigned.

Skills and Abilities

• Ability to represent the company with external constituents
• Represent Ryder Shipment Management Services in a professional manner to internal and external parties
• Ability to build strong customer relationships
• Demonstrated customer service capabilities
• Direct customer interface (internal/external) on all customer related issues
• Effective leadership skills
• Strong verbal and written communication skills
• Ability to work independently and as a member of a team
• Demonstrates problem solving skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• H.S. diploma/GED required
• Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field
• Two (2) years or more direct Transportation or Logistics work experience required

Travel: None

DOT Regulated: No

Job Category: Supply Chain

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

$55k

Maximum Pay Range:

$60k

Ryder is an Equal Opportunity Employer:

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 226-213-4040.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

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