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Team Introduction

As the Local IT Operations and Infrastructure Support Specialist /Manager , you will be responsible for overseeing and ensuring efficient IT operations across Malaysia and Thailand. You will serve as a key liaison between the local teams and the regional IT office in Singapore, facilitating seamless communication and promoting effective collaboration. Your role will encompass monitoring daily IT operations, managing third-party engagements, conducting audits, and supporting cross-border business initiatives. You will also play a pivotal role in enhancing IT processes and governance, ensuring compliance with local regulations, and providing specialized regional support.

Locational IT Operations Management:

• Monitor and manage daily IT operations across Malaysia and Thailand to ensure consistent system performance.
• Conduct preventive maintenance and address incidents in real-time.
• Facilitate communication and resolve technical issues

Localized Third-party and Project Management:

• Collaborate with local third-party service providers to ensure effective Level 1 support management.
• Oversee project timelines, resources, and budgets to deliver IT projects on time and in alignment with business objectives.

Business Stakeholder Communication:

• Act as a communication link between stakeholders and technical teams in both countries.
• Ensure clear understanding and alignment of project objectives, considering cultural and language differences.

Location-specific Audit and Risk Management:

• Conduct internal audits and manage external audits, ensuring compliance with local regulations in Malaysia and Thailand.
• Perform risk assessments to identify and address local regulatory and project-related risks.
• IT Governance and Process Enhancement:
• Enhance IT processes and governance to improve efficiency and compliance
• Tailor processes to fit the regulatory requirements and business practices of both Malaysia and Thailand.

•Support for Cross-Border Business Initiatives:

• Provide IT project support for business initiatives spanning Malaysia and Thailand.
• Ensure IT operations across both regions align with and contribute to achieving the strategic goals

Ad Hoc and Specialized Regional Support:

• Offer specialized support for regional-specific issues, particularly focusing on business in Thailand.
• Manage knowledge management system post-support activities, ensuring knowledge transfer and optimization across both locations.

Job description

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 7 to 12 years of experience in IT operations and infrastructure support, preferably in the banking or financial services industry
• Strong project management skills and the ability to oversee multiple projects simultaneously.
• Excellent communication skills in English and a proficiency in local languages (Thai) is preferred.
• In-depth understanding of local regulatory requirements and compliance in Malaysia and Thailand.
• Ability to handle audits, perform risk assessments, and align IT processes with business objectives.
• Strong problem-solving skills and the ability to address issues in real-time. Willingness to travel within the region as required.