Local IT Helpdesk / Support Technician - Olympia, WA

Focus Solutions

Full-time | Exempt

About Focus Solutions

Focus Solutions is a leading healthcare IT company dedicated to providing a comprehensive technology platform tailored to meet the needs of healthcare practices. We integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency.

We foster a collaborative, inclusive work culture, and our organization is experiencing rapid growth. We're looking for candidates eager to grow with us. As a fully remote company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection.

Role Overview

Focus Solutions is seeking an early-career IT professional to join our team. As the Local Support Technician, you will play a vital role in supporting the technology needs of our healthcare clients. You will primarily serve clients in your local area. You'll be responsible for providing technical assistance and support to end-users, both remotely and on-site, ensuring their systems and devices run smoothly. This position offers an exciting blend of remote work and hands-on interaction with clients in the metro area listed for this post.

The ideal candidate will possess excellent customer service skills and a passion for technology and be available for travel to client sites as needed within your metro area. Candidates with three or more years of experience are strongly encouraged to apply.

The starting salary range for this position is $60,000 - $75,000 annually.

Key Responsibilities

• Respond to user inquiries and technical issues via phone, email, or remote tools in a timely and professional manner.
• Diagnose and resolve hardware and software problems, escalating issues as needed to higher-level support teams.
• Provide technical support for various operating systems, applications, and devices used in healthcare settings.
• Install, configure, and update software applications, patches, and operating systems.
• Collaborate with clients onsite to troubleshoot and resolve complex technical issues that cannot be addressed remotely.
• Perform hardware maintenance, including diagnosing and replacing faulty components.
• Assist with the setup and configuration of new workstations, peripherals, and devices.
• Create and maintain documentation of technical procedures and solutions.
• Escalate unresolved issues to appropriate internal teams or vendors and follow up until resolution is achieved.
• Stay updated with the latest technology trends and best practices in the healthcare IT sector.
  
  

Qualifications

• 3+ years of experience as a PC/Help Desk Technician or in a similar technical support role.
• Strong knowledge of Windows and Mac (nice to have) operating systems.
• Familiarity with common healthcare software applications and systems is a plus.
• Basic understanding of networking concepts, including TCP/IP, DHCP, and DNS.
• Excellent problem-solving and analytical skills with the ability to think logically and critically.
• Exceptional communication skills, both written and verbal, with a customer-centric approach.
• Ability to work independently as well as collaboratively within a team.
• A valid driver's license and willingness to travel to client locations in your metro area when required.
• Relevant certifications such as CompTIA A+, CompTIA Network+, or applicable Microsoft certifications preferred.
  
  

What We Offer

As a Team Member Of Focus Solutions, You'll Enjoy

• Competitive pay commensurate with experience
• Hybrid work environment with flexibility.
• Health benefits package and 401(k) with company match.
• Generous paid time off and vacation policy.
• Professional growth opportunities, including training and development.
• Opportunities to receive bonuses for new employee referrals and Microsoft Solutions Partner certifications.
• A supportive, inclusive, and fun work culture that encourages collaboration and innovation.
  
  

How to Apply

If you are a motivated and organized individual with a passion for information technology, we would love to hear from you. To apply for the Local Support Technician position at Focus Solutions, please answer our applicant questions and submit your resume and cover letter detailing your qualifications and relevant experience. We look forward to hearing from you!

Focus Solutions is an equal opportunity employer and will consider all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Offers of employment at Focus Solutions (the "Company"), or continued employment at Focus Solutions, may be contingent upon clearance of a background check.

Background checks are standard practice in the healthcare industry and are a requirement of doing business. In many cases these checks are required by contractual obligation. Regardless, we have a duty to our clients and their patients to demonstrate that we hire only and employe the people that uphold a moral and ethical standard and that we take every precaution to ensure the sensitive data we are entrusted with is managed with the utmost care and security. This endeavor begins with our hiring practices.

Information obtained through a background check will only be used for purposes of determining a candidate's or employee's eligibility for employment (or ongoing employment) with Focus Solutions. Background checks are not intended to disqualify or otherwise limit the pool of individuals eligible for a role, but instead are intended to confirm a decision to hire a candidate. Any information obtained through a background check will not be used to discriminate against a candidate on the basis of their race, color, sex/gender, religion, national origin, age, disability, or any other protected characteristic under federal, state or local law.

Salary: $60000 - $75000 per year

Job Posted by ApplicantPro