Summary

The Loan Servicing oversees and directs the day-to-day operations of loan servicing, ensuring efficient processes, compliance, and customer satisfaction, while also managing staff and implementing strategies for continuous improvement.

Richwood Bank prides itself on a unique culture and all team members should be active and engaged participants.

Essential Functions

• Adheres to Richwood's management routines, provides guidance to team members, conducts coaching, deliver discipline, and completes performance reviews.
• Ensure process efficiency, and periodic system reviews
• Continuously assess and evaluate servicing processes, technologies, and procedural requirements to improve efficiency and quality.
• Develop and implement training programs for staff, keeping them informed of regulatory requirements and updates. Institute development plans for continuous improvement.
• Maintain SOP library and update as needed.
• Oversee all Consumer and Commercial Loan Servicing processes including but not limited to tickler reports, escrow payments, force-placed insurance, UCC expirations, Payoff quotes, audit prep, loan modifications, lien releases, Freddie Mac, Ag Link, and maintain all reporting.
• Ensures work completed is accurate and appropriate. Verifies and validates all data to confirm accuracy and reliability. Paying close attention to details of all information received and entered.
  
  

Other Duties

Please note this is not a comprehensive listing of activities, duties or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Education And Experience

• High School Diploma or GED required; college preferred
• Five years' experience in working with commercial servicing or processing required, additional consumer experience preferred.
• Previous management experience required
  
  

Skills And Abilities

• Leadership
• Ability to motivate others
• Project management
• Excellent customer service skills
• The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud
• Mathematical skills
• In-depth knowledge of our bank products and services
• Work well under pressure and in a fast-paced environment
• Ability to identify opportunities to educate customers on products and services that may fit their needs (cross promotion)
• Strong communication skills
• High degree of accuracy
• Detailed and organized
• Always maintain confidentiality
• Maintain a positive can-do attitude towards your team and customers
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and other applicable regulations
• Punctual
• Driven to succeed and open minded to learn more about new technology within our industry
  
  

Work Environment/Physical Demands/Travel

• No adverse environmental conditions expected
• Remaining in a stationary position, often standing or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another
• Communicating with others to exchange information
• Repeating motions that may include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting/standing
• Travel up to 10% to local offices
  
  

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.