Resolute Management, Inc. is a Third-Party Administrator hired by clients to handle complex environmental, asbestos, and/or latent type insurance claims. We are proud to be an affiliate of the Berkshire Hathaway group of insurance companies and we believe our structure allows our employees to experience the benefits of a large company with a friendly, small company atmosphere. Our headquarters are located in Boston, MA, and we have additional offices located in Chicago, Philadelphia, and Stamford, CT.

POSITION SUMMARY:

The Litigation Technician works on the Resolute Management team responsible for processing legal invoices for represented insurance carriers. The team ensures proper billing and provides transactional payment support across a number of systems for the Direct Claims department. This includes verifying information pertaining to claims and following special processing instructions to facilitate correct payment. The team works closely with Direct Claims to resolve outstanding requests to enable the timely payment of invoices and to meet strict and varied agreements. A key responsibility is the management of billing-related general inboxes and handling responses to internal and external stakeholders in a prompt and professional manner. While the exact experience is not required, the candidate must be comfortable communicating in writing in a high pace environment.

DUTIES:

• Utilizes systems which support electronic legal billing (i.e. assists with matter creation, follows instructions regarding invoice handling, validates key data on each invoice, and addresses firm use within systems when it does not comply with system requirements).
• Receives additional invoices from law firms and other vendors by email and enters information into billing/tracking systems accurately and timely.
• Engages in a prescribed level of review of certain invoices, in accordance with standards articulated.
• Responds to inquiries internally and externally regarding invoice status with clear, professional written communication.
• Investigates issues or other questions by robustly searching systems and data repositories, escalating any urgencies to manager.
• Creates various data reports involving litigation and expense management.
• Processes invoices for payment following complex conventions and rules specific to particular claims and insurance carriers.
• Ad hoc projects as needed, including on-demand document production.

REQUIRED QUALIFICATIONS:

• Associate Degree; Bachelor’s degree preferred.
• 1+ years work experience in an administrative role; accounting, billing, or payment processing experience preferred.
• Experience with MS Office applications (Word, Excel, Outlook) and PDF editing software.
• Creation of reports in Excel utilizing simple math formulas and functions; usage of basic Excel features.
• Data entry into business systems or other databases.
• Detail oriented and excellent organizational skills; able to work in a fast-paced environment, multi-task and prioritize.
• Strong communication and interpersonal skills.

PREFERRED QUALIFCATIONS:

• Experience with electronic billing systems.
• MS Excel: formatting, Sort/Filter, shared workbooks, lookup functions; independently searches online resources to learn additional features to help in daily work.
• Experience with tracking, organizing, and maintaining data.

Job Type: Full-time