Who we are:
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
Description:
Technical Support Agent (Level-3) will troubleshoot and resolve technical problems of Apigee customers by using the skills in Apigee product, debugging, networking and system administration. The Agent will provide technical support and guidance for peers to resolve complex technical issues.
Job Responsibilities:
Own, troubleshoot and resolve complex technical problems Lead and manage the customer’s escalations and critical issues through effective technical diagnosis and resolution
Create and deliver high quality incident reports for customer’s critical issues Mentor other team members on handling and managing complex/critical issues
Develop a good understanding of Apigee product technology and enhancements by troubleshooting, performing deep-dive analysis, determining the root cause of customer issues
Job Qualifications and Experience:
Bachelor’s degree in Computer Science, Information Technology, or related field of study 4 or more years of IT experience
Good knowledge of Apigee Edge Cloud and Private Cloud (OPDK) products and architecture Strong troubleshooting skills in API Management and Gateway systems (preferably Apigee) System/network administrator level knowledge of Linux/Unix or Windows operating systems
Knowledge of Networking fundamentals (TCP/IP, Routing, Load Balancing, etc.) Solid knowledge of web technologies (HTTP, HTML, DNS, TCP, etc.) and REST APIs
Strong analytical and problem solving skills Excellent written and verbal communication skills
Technical Needs: Google Apigee with troubleshooting skills
Alternate Skills: Mulesoft, Azure API management or API management
Domain Needs: Cloud and APIGEE Knowledge
What’s in it for you?
You will be part of Accenture’s growing community of technology professionals, continually expanding to provide the best services to our clients.
At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices.
We offer trainings and development programs and courses to help you grow your own tech stack and certifications.
What We Believe
All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.