CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations and we are an authorized supplier of T-contract service since 2005. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job! Job Duties: Provide first-line support for IT systems, applications, and hardware Troubleshoot and resolve technical issues related to software, hardware, and network systems Monitor system performance and conduct regular maintenance to ensure optimal functionality Assist in the installation, configuration, and upgrading of software and hardware Maintain documentation of system configurations, procedures, and troubleshooting steps Collaborate with IT teams to implement system updates and enhancements Train and support end-users in the effective use of software applications and systems Respond to user inquiries and provide timely solutions to technical problems Ensure data integrity and security by implementing appropriate backup and recovery procedures Job Requirements: At least 3 years’ experience in a system support or technical support role Strong knowledge of operating systems (Windows, Linux, macOS) and software applications Knowledge of VMWare is a must Familiarity with networking concepts and technologies Experience or knowledge with the following skills will be an advantage: Experience with Microsoft products (M365, OneDrive, Office) Knowledge of Backup Tools (Avamar, Veaam) Knowledge of Windows Servers, Redhat Linux 7.x 8.x, VMware Knowledge of SolarWinds, MS MDE, Symantec Altiris Excellent problem-solving skills and attention to detail