IT Support Specialist 1

San Diego, CA, USA- Fully Onsite

Top Skills:

1. Experience with Linux OS(ubuntu preferred)

2. Extensive Windows OS knowledge

3. Ability to assemble, maintain, and perform minor repairs on computer equipment and peripherals

The main function of San Diego Lab IT is to handle overall IT-related (including network) work at San Diego Lab. Primary responsibilities include maintenance and management of IT and resolving employees’ IT issues. Another main role is supporting all IT-related tasks for VIPs and visitors.

While supporting onsite staff in the San Diego office, employee will also be responsible for MNOs Lab department’s IT maintenance as a whole (currently 5 locations). Assist in assets maintenance, keep track of status/updates, support in procurement, resolve vulnerability issues, etc. Additionally, must be able to create informative, detailed, and accurate reports using Microsoft Office when HQ/upper mgmt requests data.

* Job Responsibilities:

• Assist department employees with PC hardware/software issues. (Repair, Replacements, Upgrades)

• Assist HQ VIP/visitor with PC hardware/software issues. (Repair, Replacements, Upgrades)

• Network Support Management.

• Linux-based server management/troubleshooting

• PC asset management/documentation

• PC/System Vulnerability check / report / resolve

• Summary & report creation/maintenance including but not limited to AMRS, IRP, HQ, MNO

• Printer troubleshooting and support

* Skills:

• Extensive Windows OS knowledge

• Experience with Linux OS (ubuntu preferred)

• Ability to assemble, maintain, and perform minor repairs on computer equipment and peripherals

• Basic ability and knowledge for troubleshooting network issues.

• Basic ability to work independently and manage one's time

• Basic knowledge and ability to use Microsoft Office (Word, PowerPoint, Excel)

* Education/Experience:

• Bachelor's degree in engineering required (computer science and engineering)

• 2~3 years of experience required