Life Insurance Operations Business Analyst

SBLI is seeking an Operational Business Analyst for life insurance and annuities products. This includes supporting operational functions, including New Business and Underwriting, Policyholder Service Administration, Claims, and Self-Service, including Web and Chat. The Ops BA will work to improve our current processes as well as develop new processes when new products and services are introduced.

About us:

Since its founding in 1907 by eventual Supreme Court Justice Louis Brandeis, SBLI has helped protect over a million families with affordable, dependable life insurance. Products can be purchased through multiple sales channels, including our trusted independent distribution partners across the country.

Key Responsibilities:

• Act as a liaison between operational business units and IT, gathering and documenting business and functional requirements to support new technology initiatives and operational changes.
• Lead discovery and planning phases for projects that impact life insurance and annuity operations, ensuring business needs are clearly defined and understood.
• Respond to internal support inquiries related to system issues, production errors, and user access challenges, primarily within systems like Ingenium.
• Review, prioritize, and approve system change requests; translate business requirements into detailed functional specifications.
• Conduct testing for new products, system enhancements, and process modifications to ensure business readiness and compliance.
• In partnership with Knowledge Managers, deliver user training, create standard operating procedures (SOPs), and support knowledge transfer across teams for newly launched tools and processes.
• Utilize tools such as Power BI and Excel to develop reports, dashboards, and visualizations that support analysis, operational decisions, and project tracking.
• Monitor and audit process performance and usage, identify opportunities for improvement, and assist in enforcing quality control measures.
• Collaborate with cross-functional teams, including external vendors, to ensure project deliverables meet business expectations.
• Participate in process improvement projects, supporting project management and business analysis functions for various project sizes.
• Potential cross-training in Quarterly & Annual IRS and NAIC Operations reporting processes. w

Skills & Qualifications

• Proven cross-functional project experience in operations within the life insurance and annuity domains.
• Strong knowledge of annuity products, including regulatory requirements and servicing practices.
• Strong business process analysis and business process management skills.
• Ability to write clear business requirements and translate them into functional specifications.
• Skilled in supporting system implementations, vendor partnerships, conducting testing, and coordinating training and documentation.
• Comfortable working with large datasets and deriving actionable insights using tools like Excel or Power BI.
• Exposure to project management principles and ability to support operational readiness initiatives.
• Familiarity with tax form processing.

Requirements

• Four-year degree in Business analytics or technical discipline such as Business Administration, Operations, Information Technology, MIS, Finance, a related field, or equivalent work experience.
• 3-5 years of experience in Life Insurance/Annuity Business Processing and Systems.
• Attention to detail, self-starter, with strong interpersonal communication skills.
• Experience in Agile Methodology and User Story Writing- Requirements using Jira or other project management tools.
• Proficiency in Power BI, Excel, and/or other business intelligence or reporting tools.
• Strong organizational and problem-solving skills, with the ability to manage multiple initiatives simultaneously and negotiate deadlines.
• Authorized to work in the United States.