At Manchester Metropolitan University, we believe in working together as one. We are proud to create amazing spaces where colleagues can do their best work and thrive. Join our diverse team that supports each other and is dedicated to excellence.

• Do you have experience of managing a team in a busy customer focused environment?
• Are you looking for a new challenge?
• Can you bring your skills and experience to a dynamic library setting?

If you are a forward-thinking team leader who likes to drive innovation, loves developing team members, and has experience of creating a friendly and inclusive environment that thrives on excellent customer service, then our Library Experience Team could be the opportunity for you!

About the Role:

As a Library Experience Co-Ordinator, you will

• Take responsibility for service delivery and operational activity, providing positive and timely responses to customer feedback and escalated complaints.
• Manage and support the Library Experience Advisers and Assistants so they deliver consistently excellent services, face to face and online.
• Work with other Library managers in the planning, management, and delivery of projects in support of key organisational objectives.

As the successful candidate, you should:

• Have a passion, ability, and experience in delivering high levels of customer service and effective communication.
• Have experience of managing or supervising a team within a customer service environment.
• Be able to identify and resolve problems that arise on a day-to-day basis.

We have a full-time vacancy (35 hours per week). Evenings, weekend, and bank holiday working will be required, and you will be required to be part of a weekend on-call rota.

We recognise that sometimes people can be put off applying if they don't match every requirement, if you're excited about the role and think you can do what we've described we welcome your application.

To apply:

Please submit your CV and a cover letter, your cover letter should be no more than two sides with strong STAR examples of how to meet the person specification.

Further information:

Interviews will take place towards the end of May, and you will be expected to carry out a task as part of the assessment.

Should you have any questions please reach out to our hiring manager Mishka Fielding [email protected]

Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.

We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring. We particularly encourage applications from Black and Minority Ethnic candidates, who we recognise are underrepresented in this area.

Hybrid working is offered for this role, while you will work most of your time on campus you may work a small proportion remotely providing this meets service need. We recognise the benefits and importance of an environment that supports flexible working and are open to conversations about this throughout the application process.