Required Skills & Experience

- 6+ years providing Desktop Support to in person and remote end users including 3+ years with Microsoft Configuration Management (SCCM) and Microsoft Intune

- Ability to configure, install (via SCCM/Configuration Manager OSD and/or Autopilot), and troubleshoot computer hardware, mobile devices, software (i.e. M365, OneDrive, SAP GUI Logon, etc.), and network connectivity problems

- Experience with Microsoft Windows 10/11 operating systems and network behavior in an enterprise environment.

- Proven ability to support A/V issues related to native Team Meeting Room devices

- Excellent communication skills to coordinate with customers, coworkers and all levels of management, in person, via telephone or in writing

Job Description

One of Insight Global's chemical manufacturing clients is looking for a L2 Service Desk Support Specialist to join their team! This position is onsite 5 days a week in Philadelphia, PA.

The day-to-day responsibilities of this role include:

- Tier 2 hardware and software support for both in-person and remote end users including C-Suite Executives

- Provide solutions to complex issues concerning Windows 10/11 enterprise configuration and management, networking, printing, and standard desktop hardware and software support

- Provide support for Audio/Visual issues related to native Teams Meeting Rooms devices

- Responsible for the input and monitoring of user calls in ServiceNow providing regular updates to users on status of requests

- Analyzing problems to determine trends/recurring issues and contribute to weekly & monthly reporting

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Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.