Summary

Job Description

Are you looking to advance your career in IT? We are looking for a candidate with excellent customer service, great communication skills, and at least 1 year of experience working on a helpdesk providing desk side and end-user support.

The successful candidate will work with our enterprise team providing IT support. For the right candidate this position provides substantial upward mobility potential, if you are ambitious and eager to learn then this position is the first step towards a long and rewarding career in the field of IT.

About us, we are an established computer and technology support firm and have been in business for over 30 years in the DFW area. This position is salaried and full-time and offers a competitive salary and includes a comprehensive benefits package.

This position will assist our clients in solving technical support issues, provide remote and on-site support to our clients, and work with our deployment team to implement new technologies.

Qualifications And Requirements

• Knowledge of PC and laptop installation and troubleshooting, desktop operating systems, Windows registry, productivity application such as MS Office, password resets, basic computer hardware and printer operation.
• Working knowledge of TCPIP is required and general networking (DNS, DHCP, VLAN, VPN).
• Must be able to manage AD user and computer accounts.
• Must be able to set up new users in O365.
• Must be able to carry computers and network equipment to install them into a clients’ facility.
• Assist users with technical issues and “how to” questions.
• Be able to perform installation and configuration of hardware and software systems.
• Be able to write clear and concise documentation and instructions.
• Be able to manage and prioritize multiple tasks in fast paced environments and under pressure.
• Continuous improvement keeping current on new technology, industry trends and threats
• Candidate must have reliable transportation, travel to client sites in the DFW area is a requirement.
• Excellent English verbal and written communications skills are required as you will be communicating with end users.
• Professional presentation and appearance. Dressing smartly, being clean and having good personal hygiene, and carrying yourself well is all part of making a strong first impression and appearing professional.
  
  

Education: Associates or Specialized Training in relevant Course work

Experience: 1 year or more as a Tier 1 with desktop, AD user account management, O365 and application support.

Preferred Certifications: A+ or equivalent, Network + or equivalent, Security +

Company Description

Custom Information Services (CIS) is an IT Managed Services Provider (MSP) & Business Applications (MS Dynamics GP) Consulting Firm located in Arlington, Texas since 1989. We are looking for exceptional employees to join our team. We offer competitive starting salaries with an exceptional benefits package available. CIS offers 401K, health, vision, and dental benefits. Salary is very competitive within the industry and commensurate with skills and experience. We also have room for significant career advancement.

Custom Information Services (CIS) is an IT Managed Services Provider (MSP) & Business Applications (MS Dynamics GP) Consulting Firm located in Arlington, Texas since 1989. We are looking for exceptional employees to join our team. We offer competitive starting salaries with an exceptional benefits package available. CIS offers 401K, health, vision, and dental benefits. Salary is very competitive within the industry and commensurate with skills and experience. We also have room for significant career advancement.