Level 1 Desktop Support Analyst Location: Tempe, AZ The Level 1 Desktop Support Analyst will join our growing team to help support a variety of client projects. Responsibilities: * Respond to technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access. * Identify and assist in the resolution of hardware, software, and/or networking issues. * Install new hardware systems, software upgrades, etc. * Provide technical and/or operational training as needed. * Document hardware configuration information, software configuration administration, network performance and network layouts. Qualifications: * 1+ year of experience as a Desktop Support Analyst * Bachelor's Degree in Information Technology or related field or relevant experience * Ability to think through problems and visualize solutions * Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources * Ability to work with all levels of staff within and outside of IT and outside the organization * A self-starter able to work independently but comfortable working in a team environment * Good analytical and problem-solving skills * LAN and WAN experience * Network security experience a plus The pay range for this position is $35,000 - $40,000 per year and is based on the specific expectations of the role, candidate experience, and overall fit. All full-time employees are offered True Group's Comprehensive Benefits Package, which includes: * Paid Time Off * Health Insurance, including health savings accounts for eligible plans * Dental Insurance * Vision Insurance * Life Insurance * Company-Sponsored Short-Term and Long-Term Disability * Employee Assistance Program * 401(k) with Company Match * Professional Development Assistance Opportunities