Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what can be accomplished! The Learning Systems and Operations team strives to provide exceptional operational services for the AppleCare Support Foundations organization, while managing and driving technology and tools. This Manager is responsible for managing the Learning Systems roadmap and priorities. This person works closely with business partners to align on organizational priorities and Support Programs to ensure tools projects are pitched and funded. This Manager will be responsible for ensuring the operations team works effectively with instructional designers in the publication and localization of their content within our learning management system (LMS) and Content Management System (CMS). These responsibilities will include managing the team's day-to-day operations, supporting administrators worldwide, troubleshooting escalations, and implementing process efficiencies. This position requires an organized and meticulous individual that can collaborate effectively with training leadership, development managers, and ISu0026T to oversee the management, administration, and integration of technology systems. Responsibilities include: Develop and implement vision and strategy for learning platforms within the organization Managing the system priorities and roadmap, working closely with business stakeholders to determine requirements and prioritization Collaborate with cross-functional teams to review and prioritize enhancement requests, and define project scope, objectives, and deliverables. Collaborating closely with Support Programs and ISu0026T on day-to-day bugs, enhancements, and priorities Supporting system user/admin needs, including issue tracking, escalation, and resolution Own data management, data quality, data governance as it pertains to learning analytics, quality metrics, u0026 learner performance Effectively managing team resources to maximize efficiency Driving technical and process innovation to ensure quality Working with Support Foundations leadership to support organizational goals Conducting performance evaluations and providing performance feedback to staff Participating in leadership meetings, representing your team in results and forward-thinking initiatives Collaborating with Training Program Managers (TPMs) and Delivery Managers to ensure that the LMS supports our delivery needs worldwide Assisting with User Acceptance Testing (UAT) testing during LMS u0026 CMS releases Serving as the subject-matter expert on our Learning Platforms Staying knowledgeable about current Learning Platform trends Experience with Saba LMS Experience with AEM (Adobe Experience Manager) CMS Experience with taxonomy management Experience with macOS Familiarity with Agile and Waterfall methodologies Array