Learning and Development Operations Manager

Location: Randolph, MA (Hybrid Eligible)

Drive Growth. Build Talent. Lead Learning.

At May Institute, we’re cultivating a culture of continuous learning, and we’re looking for a forward-thinking Learning and Development Operations Manager to help shape how our employees grow and thrive. If you’re passionate about coaching others, leading with purpose, and using data to fuel improvement—this role is for you.

What You’ll Do

• Coach and Lead Trainers: Supervise and mentor a team of trainers, building their capacity to deliver high-impact learning across multiple locations.
• Manage Training Operations: Oversee the training calendar and coordinate schedules across our school and residential programs.
• Promote Learning Culture: Design and deliver training strategies that foster ongoing development at all levels of the organization.
• Leverage Technology: Implement modern, tech-forward training solutions, including virtual and hybrid delivery.
• Monitor Quality Through Data: Collect, analyze, and report on training participation, outcomes, and satisfaction to ensure program effectiveness.
• Certify and Deliver Core Training: Become certified and lead re-certifications in Safety Care, CPR, First Aid, and AED as needed.
• Collaborate Cross-Functionally: Work closely with HR, clinical, and operational teams to align training with organizational goals.
  
  

What You Bring

• Bachelor’s degree or commensurate experience in education, training, HR, or a related field
• 2–3 years of leadership experience in training or talent development
• Proven ability to coach others, manage projects, and deliver training to diverse audiences
• Strong data analysis, communication, and tech skills (LMS experience preferred)
• Experience with or willingness to become certified in Safety Care, CPR, First Aid, and AED
  
  

Why Join May Institute

• Professional Development: Tuition reimbursement, paid training, and certification support
• Competitive Benefits: Medical, dental, and vision coverage
• Time to Recharge: Generous PTO and your birthday off
• Financial Wellness: 403(b) retirement plan with employer match and loan repayment support
• Supportive Culture: Be part of a mission-driven team that values growth and innovation
  
  

Build the systems that build people. Apply now and lead the way in learning at May Institute.

Compensation range: $75,000-$80,000/year