Purpose

Responsible for supporting all training programs within the Club that align with organizational needs, requirements and/or processes, including service model training, job-specific skill training, leadership development, compliance programs, etc. Training delivery is done through in-person sessions, virtual sessions, and Learning Management System (LMS).

Key Responsibilities

·      Facilitate and deliver instructor-led training within various settings, with a focus on short-duration training programs.

·      Build relationships with department leaders to identify department-specific needs and opportunities, provide analysis and recommendations on training solutions.

·      Work with subject matter experts to research, design and develop training materials relevant to skills, jobs and departments.

·      Conduct administrative functions related to training programs, such as scheduling, registration, communication, and completion tracking.

·      Collaborate with third parties to deliver targeted training programs.

·      Coordinate training needs such as facility booking and materials procurement within assigned budget.

·      Collect feedback on training programs and adjust current programs accordingly to improve effectiveness.

·      Track and maintain compliance training including occupational health & safety, Smart Serve, First Aid, etc.

·      Develop and update job aids and on-the-job training material concurrent with delivery of training programs.

·      Maintain e-learning content on LMS (Dayforce Learning), ensuring relevance to business needs and compliance.

·      Make recommendations on training practices with the goal of improving training effectiveness and workforce development.

·      Assist department leaders in assessing and evaluating employees’ skills, knowledge and performance after participation in training programs.

·      Stay up to date on training best practices, trends and adult learning principles.

·      Works in compliance with Occupational Health & Safety Act (OHSA) and any safety policies and procedures set out by the Club.

·      Conduct self in alignment with the Well Played service model (Prompt, Personalized, Polite) to support member services and respect in the workplace.

Qualifications:

Education/Certification: 

·        Post-secondary education in adult learning, instructional design or related fields preferred

Experience: 

·        3+ years’ experience in adult learning and training; must be experienced in full cycle of training programs, including the development of training materials, delivery of training sessions, and analysis of training effectiveness

·        A background in hospitality or customer service an asset

Skills and Knowledge: 

·        Demonstrated knowledge and application in adult education practices, instructional design, eLearning standards and best practices; knowledge in emerging learning technologies (e.g. social learning, eLearning, blended learning) an asset

·        Strong communication and collaboration skills; demonstrated ability to deliver effective training to varying group sizes, through both in-person and virtual settings

·        Strong knowledge of Microsoft Suite and editing software; comfort in using and learning new software systems

·        Knowledge in LMS administration an asset

Toronto Cricket Skating and Curling Club is an equal opportunity employer and committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation during the recruitment process and/or employment, please notify Human Resources ([email protected]) and they will ensure the necessary steps are taken to accommodate your needs.