We’re Hiring: Learning & Development Associate (Reservations & Customer Service)

We’re looking for a highly adaptable and positive professional to join our team as a Learning & Development Associate. This role is ideal for someone who thrives in a dynamic environment, enjoys collaboration, and is passionate about training and developing customer service teams.

What You’ll Do:

• Train and onboard new Contact Center representatives on policies, procedures, systems, and customer experience best practices.
• Develop and update training programs, materials, and knowledge bases.
• Conduct needs assessments and identify areas for training improvements.
• Maintain training records and provide ongoing coaching.
• Work in a flexible and fast-paced environment, ensuring an engaging learning experience.

What You’ll Need:

• 1+ years of training experience, including program development and management (at least 1 year in a call center/customer service environment preferred).
• Strong leadership and communication skills, with the ability to motivate and inspire teams.
• Excellent problem-solving and strategic thinking abilities.
• Familiarity with virtual collaboration tools and Microsoft Office proficiency.
• Flexibility to work a variable schedule between 6 AM and 11 PM, including weekends as needed.

What You’ll Get:

• $18,000 MXN before taxes
• Superior benefits to those required by law
• Grocery vouchers
• Private medical insurance (SGMM)
• Life insurance
• On-site Querétaro

If you’re ready to take on a rewarding challenge and help shape a top-tier customer service team, apply now!