MAIN OBJECTIVE OF ROLE: To design and deliver effective e-learning courses and classroom training, while also managing customer service, induction, personal development, and other associated soft skill training programs for the entire flydubai network, including responsibilities like trainee assessment, feedback provision, and continuous review and improvement of training materials and records. KEY RESPONSIBILITIES: Design and deliver learning interventions that includes classroom training, blended learning and on the job coaching to ensure best practices and enhancement of the employee brand. . Conduct evaluations and assessments to assess the effective transfer of learning into the workplace to ensure increased organizational effectiveness. Provide constructive feedback for trainees where required on matters related to their ability to meet learning standards and objectives. Provide face-to-face and written feedback to participants and submit daily, weekly and monthly reports to stakeholders. Support the business with on-job training interventions for operational employees as required. Manage pre/post course duties, including attendance records, assessment results and feedback logs. Support with research, design and update of training interventions. Conduct workplace observations in different areas of the business to identify skill and performance gaps and submit relevant reports. QUALIFICATIONS: Bachelor's Degree (3+ years) Fluent in English Experience in training and workplace coaching role is an advantage. Experience within the Aviation industry is an advantage. 2 - 4 years COMPETENCIES: Customer Focus Team work Effective Communication Personal Accountability & Commitment to achieve Resilience and Flexibility (Can do attitude) ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.