We are currently seeking a Learning & Development Advisor to join our team. Position Description The Learning & Development Advisor designs, maintains, and delivers in-house training programs across the organization, delivering solutions including but not limited to: e-Learning, micro-learning videos, job aides, and instructor-led courses. This role provides leadership and support on key training initiatives and participates in complex projects and major First West training initiatives, such as system conversions, curriculum design, and product launches or campaigns. The Advisor collaborates with key stakeholders to ensure learning programs are aligned with strategic priorities and recommends training strategies that meet business and learning needs. Accountabilities Program Development & Delivery : Designs, develops, maintains and delivers in-house training programs. Implements people solutions that facilitate career growth and development in support of business results and advises stakeholders on training strategies. Ensures training initiatives are implemented effectively. Trains team members to apply skills learned and to achieve the required learning objectives. Feedback : Follows-up with regional and shared services leaders to ensure training practices used are effective, and team members are applying the skills learned back on the job. Adjusts training practices and recommends changes based on feedback received. Maintains connection, network and exposure to branches/shared services to keep the finger on the ‘pulse’ of First West business needs. Project Management : Conducts design analysis, scopes project objectives, and analyzes target audience expectations. Collaborates with stakeholders to develop and maintain an understanding of policies and procedures as well as identify stakeholder training needs. Ensures learning solutions are instructionally sound, and developed on time, within scope and budget. Develops effective project plans to facilitate the building of learning solutions to close identified gaps. Establishes credibility as a trusted partner and manages all aspects of the training design. Virtual Training : Develops and delivers in-house remote/virtual training and web-based training programs ensuring high quality employee development solutions. Research : Actively researches opportunities for process improvement and keeps up to date in learning technologies, trends and best practices. Makes recommendations for changes and if approved initiates the change. Stays up to date on design trends, industry standards and emerging learning technologies. People/Thought Leadership No direct supervisory responsibility Qualifications 2 years developing and delivering training programs 2 years of experience within a financial institution, working in a senior retail operations role with a focus in lending (preferred) Completion of Provincial Instructor Diploma (preferred) Experience with facilitating or public speaking (preferred) Competencies Demonstrated ability to engage, support and challenge internal customers towards achievement of business results. Creative problem-solving, negotiation, and conflict management skills. Excellent communication and facilitation skills. Learning design & development skills preferred but not required Proven time management skills Skills Intermediate PC skills and literacy with demonstrated MS Office experience. Demonstrated ability to balance risk-taking with sound judgment. Demonstrated ability to engage and direct others towards action. Team-focused attitude with demonstrated natural leadership skills. Track record of proven sales results (i.e., lending and/or investment products and services) (preferred) Excellent organizational skills with a demonstrated ability to meet deadlines while leading projects and/or teams. Lead complex projects with minimal reliance on managerial oversight Travel Overnight travel may be required up to 7 – 12 times per year. Risk Management Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures. What’s in it for you: First, we strive to make our team members feel genuinely rewarded. You’ll have: Mental health coverage and resources Customizable health benefits, as well as topped-up parental leave Performance-based compensation, employee banking advantages and group RRSP matching Vacation time and flexible work arrangements to support your lifestyle We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role. We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices. By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead. Take the next step in your career as part of our team. Apply for this opportunity! Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check. Diversity, Equity, Inclusion & Belonging At First West Credit Union, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture. We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities. If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement. Your individuality is welcome here. About Us We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on First West Credit Union. Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.