Coordinate training requirements, book sessions, assess eligibility criteria, and liaise with internal teams and external providers for seamless program delivery.
Assist in developing training materials, confirming employee participation, reviewing content, and maintaining accurate records in the LMS/McNab Academy.
Monitor and respond to training-related inquiries in a timely and professional manner, providing information on programs, workplace experience placements, and LMS access.
Escalate complex queries to the appropriate team member or department, ensuring efficient resolution and clear communication with stakeholders.
Create and manage calendar invites for all stakeholders, ensuring supervisors, students, and coordinators are well-informed of placement schedules, responsibilities, and pre-placement requirements.
Workplace Experience (WEXP) Administration
Ensure all confirmed Workplace Experience (WEXP) placements have the required insurance coverage by completing, reviewing, and submitting necessary documents in compliance with company policies and regulations.
Send official placement confirmation emails, including key details such as dates, locations, expectations, and required documentation, to students, parents, schools, and relevant internal stakeholders.
Create and manage calendar invites for all stakeholders, ensuring supervisors, students, and coordinators are informed of placement schedules, responsibilities, and any pre-placement requirements.
Distribute feedback forms to supervisors upon placement completion, track responses, send follow-ups as needed, and ensure all feedback is recorded and addressed for continuous improvement.
Maintain up-to-date records of WEXP placements, ensuring administrative processes align with internal guidelines.
Collaborate with the Workforce Development Apprenticeship Coordinator to support ongoing improvements in placement management.
Work with the Workforce Development Coordinator to review feedback and assist in transitioning potential candidates to recruitment.
Apprenticeship, Trainee, and Cadet Administration
Identify apprentices, trainees, and cadets scheduled for visits at the start of each month and prepare/distribute feedback forms to relevant supervisors, ensuring timely collection and follow-up.
Monitor apprentices, trainees, and cadets due for progression, completion, or probation review, ensuring relevant stakeholders are informed and necessary actions are taken.
Create and manage calendar invites for all stakeholders, ensuring seamless scheduling of TAFE sessions, learning sessions, and related commitments.
Learning Management System (LMS) Administration
Ensure accurate and up-to-date employee training data by uploading course completions, tracking progress, and managing version control of training content in the LMS.
Oversee system functionality, maintain relationships with training providers and internal stakeholders, and support continuous improvements to enhance the learning experience.
Training Design and Creation
Apply instructional design principles to develop interactive, visually engaging, and learner-centric eLearning modules that accommodate different learning styles.
Design visually compelling and interactive training decks to support facilitators in delivering impactful, learner-focused live training sessions.
Develop digital learning experiences using authoring tools (e.g., Articulate Storyline, Adobe Captivate), videos, animations, and AI-powered solutions to enhance learner engagement.
Create knowledge checks, quizzes, and scenario-based assessments, utilizing data analytics and learner feedback to refine and optimize eLearning experiences.
Experience and QualificationsEssential
Proven experience in general administration, HR, or Learning & Development administration roles.
Experience in designing engaging eLearning modules and training decks.
Strong organizational and time management skills.
Ability to build and maintain effective relationships.
Excellent written and verbal communication skills.
Proficiency in IT systems, including LMS platforms, MS Word, and Excel.
Desirable
Tertiary qualification in Human Resource Management or a related discipline.
Experience in the construction industry.
Familiarity with eLearning design tools, such as Rise 360.
ShoreXtra Perks
Free barista-style coffee
Free parking and jeepney services
Highly engaged team
Unlimited potential for growth
Challenging role
Fun and family-oriented working environment
Broze Level Referral Bonus
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