Hybrid role 3X a week in office in Elk Grove, CA; no remote capabilities

ALLDATA is the industry’s #1 choice for unedited OEM automotive repair and collision information. Founded in 1986, the Elk Grove, California-based company has more than 115,000 subscribers worldwide who rely on us for access to the OEM-accurate information and procedures they need for safe and accurate repairs. More than 400,000 technicians trust ALLDATA’s industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler shop management. With the support of our parent company, AutoZone, we are an employer of choice for those who are passionate about working for a leader in the automotive software industry.

Position Summary:

The Lead Systems Administrator will serve as a subject matter expert (SME) responsible for the ongoing operations of all infrastructure components of a hosted datacenter, as well as the ALLDATA presence in the GCP cloud. Responsibilities include server provisioning and installations, support and administration including: physical and virtual server setup, OS installations, automation, advanced troubleshooting, application level support and root cause analysis in both on-premise (datacenter) and GCP environments.

Position Responsibilities - Other duties may be assigned:

• Responsible for the continued maintenance of systems including software installation, patch application, file-system management, performance monitoring and tuning and troubleshooting alerts from commercial, open source and locally developed monitoring tools, networking as related to datacenter and GCP operations of team infrastructure and resources. Use Terraform and Gitlab to provision and maintain IaaS resources within GCP.
• 24/7 production support with participation in team on-call.
• Off-hours maintenance activities as scheduled.
• Lead the Linux/Unix infrastructure support team to meet operational goals and projecttimelines.
• Lead and/or assistproject teams withtechnical issues in all phasesof company's standards and best practices
• Understand the customer needs and provide timely support for production issues.
• Propose technical solutions based on production issues.
• Comply with change control and release management policies and procedures.
• Weekly reporting on defined metrics, project status and datacenter and GCP infrastructure.

Position Requirements:

• Bachelor’s degree (B.A. or B.S.) from four-year college or university in relevant field; or equivalent work experience.
• 10 or more years of professional 24x7 systems maintenance experience in a Linux/Unix data center and/or public cloud environment (GCP preferred).
• Strong knowledge/understanding of ITIL support processes and methodologies, incident management, change control management, problem management.
• Experience with Agile SDLC a plus.
• Ability to activelyparticipate both technically and functionally withinall applications of service management: incident, problem, change, asset, CMDB and, IT Operations Management.
• Demonstrated ability to work in a fast-paced environment while balancing multiple priorities.

Linux, Cloud and IT certifications considered:

• Linux: RHCE, LFCS, LPIC-1 or equivalent
• Cloud: GCP Cloud Engineer, AWS SysOps Admin or equivalent
• ITIL Foundation, CompTIA Server+

The salary range for this position is 107,000 - $187,000. When extending an offer of employment, ALLDATA considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, company financials, as well as external market and organizational considerations. ALLDATA values and is committed to diversity, equity and inclusion.