Lead Software Engineer, Service Now

Company Overview

At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best in class live streaming, distribution, ad tech, cloud platforms, and more.

Our solutions, built over three decades and trusted by 1,000+ customers, fuel giants like Disney, NBA, The Olympics, Astro, Comcast, Tata Play, and many more.

Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!

About The Role

We are looking for a highly motivated ServiceNow Engineer to join our Business Applications team. The ideal candidate will have a strong background in ServiceNow development and administration, serving customers internally and externally.

Responsibilities

• Work with key business stakeholders to identify and refine business requirements and workflows.
• Help design and develop solutions on the ServiceNow platforms, including creation and modification of applications, forms, workflow, interfaces and any other configuration or scripting required to support business processes.
• Monitoring and optimisation of the health, usage, and overall compliance of the ServiceNow production and non-production platforms. Also, to coordinate and execute platform upgrades and maintenance, update set management, system clone, etc.
• Develop systems integrations and process automation
• Develop custom reports and dashboards to reflect KPI’s and workflow statuses
• System Administration activities including licence control, user administration, scheduled task maintenance
• Application support
  
  

Personal Attributes

• 5+ years of ServiceNow development, configuration, and administration experience in an enterprise environment
• Strong working knowledge of ServiceNow components such as Service Catalog, Change, Incident & Problem Management, Knowledge, Release Management, etc.
• Experience of domain separation
• Experience of E-bonding
• Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
• Good scripting skills with Javascript mandatory, plus HTML, CSS
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Preferred qualifications are: ServiceNow Application Developer Certification; ServiceNow System Administrator Certification; ITIL Certification
  
  

Growth Opportunities

When welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, Cornerstone and other partners to help you upskill while on the job. Be it data analytics that piques your brain or content creation, there’s something for every kind of mind.

A Culture of Belonging

Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.

In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.

More information

If this role sparks your interest and you have questions or require any accommodations to apply, please reach out to our recruitment team who will be happy to help. Your recruiter is Dinesh and can be reached for more information or to apply: [email protected]