Key Responsibilities:

Zscaler Secure Internet Access: Implement, manage, and support the Zscaler Secure Internet Access platform, products, and features to ensure secure and effective internet access for both internal customers, applications, and cloud-based infrastructure.

• Firewall Support: Manage and support state-of-the-art NGFW layer 7 firewalls; including policy design/configuration, rule optimization, and troubleshooting.
• DDoS Protection: Implement and manage DDoS protection solutions with cloud scrubbing technology.
• Remote Access Technologies: Support and manage advanced remote access technologies to ensure secure connectivity for remote users.
• Incident Response: Collaborate with the Digital Perimeter Security team to respond to security incidents, ensuring swift and effective resolution.
• Documentation: Maintain accurate and up-to-date documentation of security products, configurations, policies, and incident response procedures.
• Collaboration: Work closely with other IT and security teams to ensure seamless operation and integration of security tools and practices.
  
  
  

What We're Looking For (Minimum Qualifications):

• 10+ years of networking experience with included support focus that includes network infrastructure, Data Center technologies, and Cloud compute.
• Network troubleshooting skills, including the use of Wireshark and other network tools with a strong focus on reducing MTTR to identify problems.
• SSL, HTTP/HTTPS troubleshooting via browsers (performance and errors).
• Knowledge of IPv4/IPv6routing, DNS, load balancing, PAC files, proxies, and other layer 2- 7 concepts.
• Experience with AAA systems such as LDAP, MS AD, ID tokenization (SAML/OAuth), etc.
  
  
  

What Will Make You Stand Out (Preferred Qualifications):

• 10+ years of cybersecurity experience
• 2+ years of data loss prevention (DLP) experience.
• GRE and IPSec tunnel setup and troubleshooting.
• General firewalls and packet filtering experience and troubleshooting.
• DDoS support experience.
• Network or security certifications such as CISSP, PCSAE, PCCSE, CCNP, CCIE, etc.
• Experience with Zscaler Secure Internet Access platform.
• Familiarity with cloud security principles, support, and practices