Job Title: Lead Engineer – Enterprise Network Operations

Department: Engineering and Operations

Location: Mumbai

Reporting: Associate Director Network Operations

Job Type: Full Time

Shift: Rotational Shift

1. PRE-REQUISITES

• Technical expertise on all or either of the following platform
• Cisco catalyst and Nexus switching and wireless
• Arista switching
• HP/Aruba switching and wireless
• Meraki switching and wireless
• Mist wireless
• Infoblox DDI
• Strong troubleshooting skill sets
• Conceptually strong in the following switching and wireless technology
• HSRP/VRRP
• STP/VTP
• VSS/VPC
• Ether-Channels, Stacking of switches (IRF, Cisco Stack)
• Stand-alone AP, IAP, Flex-connects, Wireless bridge

1. RESPONSIBILITIES

• Engineers who have a passion for providing outstanding customer service.
• 24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup
• Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues.
• Ticket resolution - work and resolve trouble tickets, handle ticket escalation
• Queue Management - monitor ticket queue, ensure assignment/resolution and closure
• Create Method Of Procedure and/or Standard Operating Procedure document
• Plan and execute Change Management processes
• Performance Tuning of network devices and create Service Improvement Plans
• Plan and perform firmware upgrade
• Work with hardware/software vendors to resolve problems
• Train and mentor juniors
• Act as an SME SPOC for certain network products
• Interface with customer on calls and lead technical meetings
• Assist in Root Cause Analysis (RCA)
• Provide technical inputs for weekly/monthly customer service review reports
• Any additional task given to the incumbent from time-to-time based on business needs

1. TRAINING AND CERTIFICATION

• Cisco certification and Aruba /Juniper certification will be added advantage

1. EXPERIENCE

• Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment

1. EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience

1. OTHER SKILLS

• Good communication skills - written as well as verbal
• Passion to work and learn new technology
• ITIL process awareness