About Us

Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity

Hiver is currently seeking a dedicated Lead Engineer - Information Security and Compliance to join our Information Security team. In this role, you will play a crucial part in ensuring the security and compliance of our systems and data. Your responsibilities will encompass reviewing and updating documentation, researching and evaluating security applications, assisting with web content management, and contributing to compliance monitoring and investigations.

What you will be working on?

• Periodic review of Cloud and overall Security posture of Hiver
• Advocate security and secure practices throughout Hiver
• Perform technical security assessments and infrastructure audits
• Handle information security incidents and data breaches
• Work with all business functions to make sure all security risks are effectively managed
• Assist the Information Security team with external security audits
• Perform privacy assessments as part of ISO 27001, HIPAA, GDPR, and other compliance frameworks
  
  

What we are looking for?

• A minimum of 6 to 10 years of professional experience in information security practices, with a strong focus on Cloud Security, Application Security, DevSecOps, and Security Compliance
• Strong understanding of major cloud platforms (AWS, GCP) and their security offerings.
• Expertise in cloud security best practices, compliance requirements (e.g., ISO 27001, HIPAA, GDPR), and security frameworks (e.g., NIST Cybersecurity Framework)
• Conduct regular security assessments and vulnerability scans of cloud environments, identifying and remediating potential risks
• Collaborate with stakeholders across the organization (IT, Security, DevOps, Engineering, etc.) to ensure secure cloud adoption and operations