Locations: Bangalore and Gurgaon

Years of Experience: 3 Years to 9.5 Years

Key Responsibilities – Lead Implementation Consultant

• Act as the technical voice of the customer, advocating for client needs and driving issue resolution.
• Configure enterprise software platforms across various industries, ensuring high standards in delivery and quality.
• Collaborate with cross-functional teams to develop and share best practices in solution deployment and configuration.
• Lead platform adoption strategies by analyzing customer usage trends and establishing standardized implementation approaches.
• Conduct business analysis, define functional specifications, and lead efforts in system design, testing, and training.
• Provide insights and strategic recommendations to improve client operations and customer engagement outcomes.
• Design, customize, and configure platform solutions aligned to business use cases and client-specific requirements.
• Perform platform health checks and recommend upgrades or optimizations to align with evolving business needs.
• Lead user onboarding and training programs, building trusted relationships with key client stakeholders.
• Deliver end-to-end solution implementations, anticipating future scalability and adaptability for clients.
• Offer consultative guidance throughout project lifecycles, ensuring alignment with client goals and operational excellence.

Desired Candidate

• Mandate experincei n Ccaas
• Excellent communication skills