Lead Field Service Engineer Job Summary

The Lead Field Service Engineer will provide critical technical expertise and hands-on support for power conversion systems, including drives, automation systems, rotating machines, and auxiliary equipment. This role focuses on supporting U.S. Navy customers by performing troubleshooting, maintenance, installation, and system upgrades while driving customer satisfaction, on-time delivery (OTD), and service growth. The role reports to the Field Service Engineering Manager (Government Services) and is instrumental in managing service work items and supporting field teams.

Lead Field Service Engineer Responsibilities

• Lead and support field service activities for power conversion equipment, including troubleshooting, repairs, system maintenance, and commissioning.
• Provide technical support for equipment startups, installations, and scheduled outages.
• Collaborate directly with customer teams (Operations, Engineering, Training, Purchasing) to resolve technical issues, maximize system availability, and improve overall service delivery.
• Manage customer-facing initiatives to enhance relationships and improve project profitability.
• Interface with internal teams (Engineering, Parts, Repairs, Projects) to coordinate issue resolution using best practices and standardized processes.
• Document product issues and provide feedback to internal engineering and quality teams, highlighting recurring problems and contributing to continuous improvement.
• Perform risk assessments, create mitigation plans, and ensure effective issue resolution.
  
  

Lead Field Service Engineer Position Requirements

• Bachelor’s Degree in Electrical Engineering or a related field from an accredited institution.
• Minimum of 3 years of experience in field service or commissioning.
• U.S. citizenship with the ability to obtain a Secret-level security clearance.
• Willingness and ability to travel up to 30%.
  
  

Lead Field Service Engineer Preferred Position Requirements

• Master’s Degree in Engineering.
• 5 years of engineering experience in a field or service capacity.
• Previous experience in customer-facing roles, particularly supporting government or military clients.
• Strong technical knowledge of power conversion systems including automation controls, variable frequency drives, and rotating electrical machines.
• Effective problem-solving skills and ability to lead technical teams.
• Strong communication and presentation skills with proficiency in Microsoft Office (PowerPoint, Word, Excel, Project).
• Demonstrated ability to prioritize tasks and manage shifting workloads in alignment with business goals