The responsibilities of the Lead Event Captain are to provide exceptional customer service throughout the entire event production process to ensure the highest standard of guest satisfaction. This position is responsible for working with management to ensure the success of all club member and catering events throughout the property.

• Coordinate with the Catering Director and Food & Beverage Director to ensure all event BEOs are understood and produced with a high level of attention to detail.
• Supervise banquet and event staff to ensure they are properly trained and performing their duties.
• Attend weekly BEO meetings to ensure a solid understanding of the events and communicate any questions/details to the management team.
• Communicate with clients and guests, upon arrival, to ensure all details of events are executed to the guests’ liking.
• Manage and coordinate food and beverage service during events, ensuring all orders are accurate and timely.
• Handle any issues or concerns that may arise during events, such as equipment malfunctions or guest complaints.
• Anticipate guests’ needs and exceed customer service expectations.
• Maintain composure in a fast-paced environment.
• Set up and break down banquets, including tables, chairs, linens, and decorations.
• Inspect banquet rooms to ensure cleanliness and proper setup before events begin.
• Maintain ‘show ready’ event spaces.
• Maintain a professional appearance and demeanor while representing the club.
• Monitor inventory of banquet supplies and alert management to ordering needs.
• Ensure compliance with venue policies and procedures, as well as health and safety regulations.
• Work closely with other departments, such as kitchen staff and golf staff, to ensure successful events.
• Provide server/captain coverage in the club’s outlets during slower event periods.
  
  

About The Club At 12 Oaks

Our Course — The 12 Oaks course is a masterpiece of modern design. Created by the legendary Nicklaus Design Group, it weaves through nature, flowing past hardwoods, pines, wetlands, and streams. At its opening in 2008, Golf Digest counted us among the nation’s Best New Courses, while The North Carolina Golf Panel magazine named us the Best New Course in the state. Our Community — We’re committed to our members on and off the course, with a wide variety of high-end amenities and social events for every age group. At the centerpiece of our community is an elegant colonial-style clubhouse with an upscale bar, members-only dining room, and a large patio overlooking the greens. Meet your friends for dinner at our award-winning gourmet kitchen, or bring your kids to our stunning pool pavilion and waterslide. From upscale wine tastings to themed family dinners, there’s always a reason to be at the Club.