What The Role Is

The jobholder is in charge of managing projects under warranty / maintenance phase. He / She has to manage all the contract variations and service requests raised by the users and maintain the Helpdesk functions and operations to provide assistance and support to the end-users so as to maximize the usage of the systems. The jobholder is also responsible for the smooth operation of the data centres for all Government Furnished Equipment (GFE) used in Intel PMC systems and ensures that they are functioning properly.

What You Will Be Working On

• Management of Projects under warranty/maintenance phase:
• Responsible for ensuring the smooth day-to-day operations of the systems.
• Managing Helpdesk System to ensure fast turnaround of system problems and quick response to end-users’ requests and enquiries for maximum end-user satisfaction.
• Operations Of Data Centres And Support For Maintenance Systems
• Responsible for the operations and maintenance of the data centres in ensuring that all the facilities within such as Uninterruptible Power Supply (UPS), Fire Protection System, Air-conditioning System, are in good working conditions.
• Coordinate, monitor and supervise maintenance works for ICT systems and facility.
• Monitor the batch jobs and health statuses of all systems housed inside the data centres and provide immediate response and escalation of any faults.
• End Users Support
• Engage SPF users and any other divisions in HTX to ensure all their requests, enquiries and problems on the systems under his/her charge are adequately addressed.
• Support users in all project-related changes, enquiries and issues and help them to solve project-related problems.
• Provide technical supports (such as External Interfaces, COTS software and customised applications) to users and communicate with various external stakeholders on technical solutions.
• Contract Management
• Responsible for formalizing all contractual changes through the contract variations.
• Accountable for all contractual and financial matters.
• Plan and monitor the yearly expenditures such as timely renewal of contracts.
• Vendor Management
• Responsible for coordinating with the Security and Infrastructure Team to arrange for the vendors and other external parties to carry out all the periodic project activities.
• Manage the local vendor’s support personnel such that they will follow proper change and configuration control when rolling out application, system and security enhancements/changes to the system.
  
  
  

What We Are Looking For

• Tertiary qualification in Computer Studies, IT, Electronics, - Communications Engineering or equivalent
• At least 5 years of working experience in ICT project management or service delivery jobs preferably in government-related projects
• Project management certification (such as PMP, CITPM or equivalent) or Information Technology Service Management (ITSM) certification (such as ITIL)
• Good understanding of police intelligence work would be an advantage
• Good interpersonal skill as jobholder is required to communicate frequently with many personnel within the organisation and also external parties such as vendors and other agencies representatives
• Able to cope with a reasonably high level of stress.
• Demonstrate resiliency, drive and level headedness
• Possess good analytical skills and professional integrity
• Possess good verbal and written communication skills
• Ability to work in teams and independently
• Expected to roster / activate due to deployment/incidents which will occur after office hours.
  
  
  

All new appointees are appointed on a two-year contract in the first instance and will be assessed and considered for permanent tenure overtime, based on performance.

As part of the shortlisting process for this role, you may be required to complete a medical questionnaire, and/or undergo further assessment.

All applicants will be updated on the status of their applications within 4 weeks upon closing of the advertisement.