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We are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform. The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience. This role initially involves working independently, with the future opportunity to build and lead a team as the scope of work expands.

Key Responsibilities

• Ownership of ServiceNow Implementations: Lead and take ownership of CSM implementations on the ServiceNow platform, ensuring successful outcomes.
• Stakeholder Collaboration: Work closely with business stakeholders to understand requirements, propose technical solutions, and drive project success.
• Hands-On Leadership: In the initial stages, deliver solutions independently while leading by example.
• Team Building: As the scope of work grows, recruit, build, and lead a team of skilled professionals to ensure successful project execution.
• Technical Guidance: Provide mentorship and oversight to your team, offering guidance on best practices, ServiceNow configurations, and solutions implementation.
• Quality Assurance: Ensure high-quality delivery of ServiceNow projects, adhering to organizational standards and best practices.
• Communication: Facilitate effective communication between technical teams, stakeholders, and leadership to ensure alignment on project goals, timelines, and resources.
  
  

Key Requirements

• Experience: 10+ years of overall professional experience, with significant expertise in ServiceNow, particularly in CSM modules.
• Tech Lead Experience: Proven track record as a Tech Lead, capable of managing both teams and projects effectively.
• Stakeholder Management: Strong ability to engage and collaborate with business leaders, driving decision-making and ensuring alignment with technical solutions.
• ServiceNow Expertise: Hands-on experience with configuring and implementing ServiceNow solutions, specifically in CSM modules.
• Independent Work: Ability to work autonomously and take ownership of complex tasks in a dynamic and fast-paced environment.
• Problem-Solving: Exceptional problem-solving skills with a proactive, solution-oriented mindset.
  
  

Preferred Qualifications

• Certifications: Certifications in ServiceNow CSM are highly preferred.
• Team Building Experience: Prior experience in building and scaling technical teams is a plus.
• ServiceNow Best Practices: Strong understanding of ServiceNow best practices, architecture, and design principles.
  
  

Additional Information

• Job Type: Permanent Full Time
• Work Profile: Hybrid (Work from Office/ Remote)
• Years of Experience: 10+ Years
• Location: Bangalore
  
  

What We Offer

• Competitive salaries and comprehensive health benefits
• Flexible work hours and remote work options.
• Professional development and training opportunities.
• A supportive and inclusive work environment.